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I am having trouble opening" AR" files ... They are from a…

Customer Question
I am having trouble...

I am having trouble opening " AR " files ... They are from a Sony 100 rx V 5

Technician's Assistant: When could you last open your Sony software?

OH gosh - I don't have any Sony Software ...dumb hu - Ill try that first

Technician's Assistant: Did you recently update your software or Operating System (OS)?

I have PS 5, LR 6 Windows 7 my apple friends - same deal

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

NO Thank you

Submitted: 7 months ago.Category: Software
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Customer reply replied 7 months ago
Microsoft Picture and Faxe Viewer can see the pictures
Customer reply replied 7 months ago
Thank you
Answered in 4 hours by:
11/28/2017
Software technician: syseng, Systems Engineer replied 7 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,838
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

Please click the link below to open the download page where you can download the "Play Memories Home" software designed for viewing the AR images:

click here

Click on the Windows download button to download the software then double click on the downloaded file and follow the prompts to complete the installation.

If you need assistance with any steps just let me know.

Once installed, you can use the instructions at the following link to use the software and view the files.

click here

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Software technician: syseng, Systems Engineer replied 7 months ago

Hello,

Do you still need assistance?

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Category: Software
Satisfied Customers: 7,838
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