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AutoCAD 2000 running on Windows 10 32 bit for about a year.

Customer Question
a month ago starting getting...
AutoCAD 2000 running on Windows 10 32 bit for about a year.
a month ago starting getting fatal error on AutoCAD bootup.
"Unhandled e06d7363h exception at 748b3852h"
select OK and get "error handler re-entered" exiting now.
Cannot get past this to open application at all.
Any thoughts?
Submitted: 7 months ago.Category: Software
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Answered in 4 hours by:
11/28/2017
Software technician: Pete, Computer Expert replied 7 months ago
Pete
Pete, Computer Expert
Category: Software
Satisfied Customers: 20,333
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Customer reply replied 7 months ago
Ready when you are.
Software technician: Pete, Computer Expert replied 7 months ago

Do you get the same error if you boot in safe mode?

What about if you log on as a different user?

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Customer reply replied 7 months ago
same error in safe mode, as a user, or admin.
Software technician: Pete, Computer Expert replied 7 months ago

If that doesn't make any difference, let me know what graphics card or graphics driver you are using.

Also ensure that the graphics driver is fully updated.

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Customer reply replied 7 months ago
Intel HD graphics 3000, d3dx 10_40.dll
Customer reply replied 7 months ago
ran update for driver. no newer version available. so updated driver is being used.
Software technician: Pete, Computer Expert replied 7 months ago

The driver file may have become corrupted - can you try uninstalling and reinstalling the driver?

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Customer reply replied 7 months ago
Sure, one moment
Customer reply replied 7 months ago
Things are slow!!!
Another moment please
Software technician: Pete, Computer Expert replied 7 months ago

No problem, take your time...

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Customer reply replied 7 months ago
Lost my Wi-Fi but back now.
Same issue but exception changed from748b3852h to 74a13852h
Customer reply replied 7 months ago
moved closer to my router!!
Customer reply replied 7 months ago
you still with me?
Software technician: Pete, Computer Expert replied 7 months ago

Yes, still here.

Have you tried a reinstall of the Autocad software?

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Customer reply replied 7 months ago
have done so.
Software technician: Pete, Computer Expert replied 7 months ago

Is Windows fully updated?

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Software technician: Pete, Computer Expert replied 7 months ago

Ok, can you check in Event Viewer next time it crashes, and let me know what all errors are showing at the time of the crash?

- a screenshot would be ideal to show me the information.

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Customer reply replied 7 months ago
Can do.
Customer reply replied 7 months ago
here you are
Customer reply replied 7 months ago
top 2 error events
Customer reply replied 7 months ago
i need to take a break?
Customer reply replied 7 months ago
I will ping you tomorrow.
Customer reply replied 7 months ago
You come up with any ideas today?
Software technician: Pete, Computer Expert replied 7 months ago

Hi John, do you have any external devices connected to the computer? e.g. external hard drives?

If so, could you try disconnecting all connected devices and see if that makes any difference?

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Customer reply replied 7 months ago
no external devices.
Customer reply replied 7 months ago
Pete, you at work?
Customer reply replied 7 months ago
Immediately after the error in Autocad, searched event folder by time and found only one event.
See attached.
FYI, no history file
Software technician: Pete, Computer Expert replied 7 months ago

Hi, yes I am here. Can you please attach the error?

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Customer reply replied 7 months ago
Attached
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