Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

The you tube will not play unless i turn off the modom and…

Customer Question
the you tube will not...
the you tube will not play unless i turn off the modom and router wireless
why do not ask to connect i do not know you and you do not know me
sometimes it fine
i get if vidio will not play turn off your device ?????????????? please someone smart
Submitted: 7 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 10 minutes by:
11/28/2017
Software technician: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Software
Satisfied Customers: 1,307
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.

Which device are you playing YouTube video on? Windows PC , mac or phone?

Ask Your Own Software Question
Customer reply replied 7 months ago
windows pc usually if i turn back on it will play sometimes not
Software technician: UranIT, Network Administrator replied 7 months ago

Are you using IE, Edge, Chrome or Firefox?

Do you see any error messages when video is not playing?

Ask Your Own Software Question
Customer reply replied 7 months ago
you tube use chrome actually i use aol and that downloads slow also i use norton fix me stick and a few mccaffe no problems noted other compon the router and no problems thanks
Software technician: UranIT, Network Administrator replied 7 months ago

Aol software might have problems. might be good idea of uninstalling it and use chrome to check your aol email. your pc will work faster

Ask Your Own Software Question
Customer reply replied 7 months ago
when not playing on chrome says turn off device and restart
Software technician: UranIT, Network Administrator replied 7 months ago

This is weird.. "turn off device and restart" doesn't usually mean to restart your modem... maybe you can post image of message in chat?

Ask Your Own Software Question
Customer reply replied 7 months ago
no it says it in chrome aol may have problems i will delete it and re down load but this is chrome
says restarte device pc phone
Software technician: UranIT, Network Administrator replied 7 months ago

Can you send a screenshot of it? or photo of the screen?

Ask Your Own Software Question
Software technician: UranIT, Network Administrator replied 7 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

Ask Your Own Software Question
Customer reply replied 7 months ago
says to restart device.......................................
Software technician: UranIT, Network Administrator replied 7 months ago

Can you send a screenshot of it? or photo of the screen?

Ask Your Own Software Question
Customer reply replied 7 months ago
its hard to do when a page loads theres a circle that spins slowly or fast in my case slowly than it says if page does not load turn your device off and on again sometimes my face book will not load and other things
Software technician: UranIT, Network Administrator replied 7 months ago

I see, I am out of ideas at this moment, I will opt out and another expert will assist

Ask Your Own Software Question
Software technician: caraleneK, Software Engineer replied 7 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Sorry you having all this weird problems can i suggest.

try this program which fine tunes and optimizes your internet connection:
http://www.speedguide.net/downloads.php

open the program, click optimal, click okay, restart computer

See if it works for you. waiting for your feedback.

Ask Your Own Software Question
Customer reply replied 7 months ago
hey i tried that restart everything never work you know have norton which is acting up also my cell phone blue tooth acting up here ( at home ) but on the road ok is the router going bad ??
anothr machine on it no problem ?????
Software technician: caraleneK, Software Engineer replied 7 months ago

Thanks for your feedback have you load the software to test your router speed??

Ask Your Own Software Question
Customer reply replied 7 months ago
no havent looked for it yet
Software technician: caraleneK, Software Engineer replied 7 months ago

thanks waiting for your feedback or I can log on to your machine to help you.

Ask Your Own Software Question
Customer reply replied 7 months ago
how do you take a screen shot ?
also i turned off my router for a few hours and face book came on and everything else sports news movies ?? thanks
very busy right now so will be on later
Software technician: caraleneK, Software Engineer replied 7 months ago

Thanks for your feedback can you send me the log files

Ask Your Own Software Question
Customer reply replied 7 months ago
what are the log files ????
Software technician: caraleneK, Software Engineer replied 7 months ago

Have you run the software on your machine??

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask caraleneK Your Own Question
caraleneK
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
820 Satisfied Customers
Experience: You one stop software Engineer

caraleneK is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
TO GET XBOX LIVE SO i can get MY XBOX 360 TO get you tube.
hELLO, I AM TRYING TO GET XBOX LIVE SO i can get MY XBOX 360 TO get you tube … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
Pro Tools 9 with Mbox Pro on Windows 7 ... I'm getting an
Pro Tools 9 with Mbox Pro on Windows 7 ... I'm getting an Audio Device buffer underflow msg (-6085) ... it was working fine before Mbox got turned off during a Pro Tools Session ... have unplugged fir… read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
517 satisfied customers
2 step verification want it off my system. Win 10. Try to
try to get it going and never got sent the code all my games that i play 4 hours a day have locked me out because i dont have the code … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
Why can't i play vidio off of facebook? Been a while but I
Been a while but I was wondering if it was an app that I needed. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I just purchased the internet package however unable to play
I just purchased the internet package however unable to play my movies in 5he fanadgo app or anywhere movies app. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am streaming my Pandora account her at my office (I have a
I am streaming my Pandora account her at my office (I have a paid subscription). The past few weeks I have been experiencing issues with the music just dropping, it goes off randomly every 20 minutes … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have Netgear Genie. It no longer recognizes my router.
i have Netgear Genie. It no longer recognizes my router. However, the app allows me in and shows my network. BUT - my router doesn't show in the connect section. Can't use routerlogin.com because it s… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Game hay day has disconnected from Google. I click to
Game hay day has disconnected from Google. I click to connect it and it will not work. I checked in and see that my password ***** ***** valid. What to do? … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
We have Pandora on our phone. we just installed spectrum and
we have Pandora on our phone. we just installed spectrum and want to stream Pandora on our various sets. help! … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
My Pandora on my telephone plays one song and stops why is
My Pandora on my telephone plays one song and stops why is that … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I, **** am very limited in my computer skills. My apple tv
I , John **** am very limited in my computer skills. My apple tv and you tube no longer work, as I didn't realize they were connected through google. I attempted yesterday to change passwords, etc... … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
It is my computer I am having trouble with at the moment, my
it is my computer I am having trouble with at the moment, my printer will be my next problem … read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
3,229 satisfied customers
I am trying to make a remote connection to another computer.
I am trying to make a remote connection to another computer. When I try to set up the target computer for this ( windows 8 ) I go to search on the side bare and type remote I click on settings and the… read more
caraleneK
caraleneK
Software Engineer
820 satisfied customers
I cannot get a sound when I play a you tube video even though its unm
I cannot get a sound when I play a you tube video even though it's unmuted and the sound is fully on for when I play a cd or dvd??? What do I do? pleaes send your response [email protected] because I d… read more
Charles A. Roberts
Charles A. Roberts
Associate Degree
1,923 satisfied customers
I have Windows Media Center add on for Windows 8 Pro 64 which
I have Windows Media Center add on for Windows 8 Pro 64 which claims you can watch Windows Media Center files from one computer on your "home group" network on another. So far about half the files pla… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
Our desktop was slow and I thought it was due to AT & T however
Our desktop was slow and I thought it was due to AT & T however it slowly kept getting worse. I contacted a tech and the tech took control of the computer and looked into the Event Viewer and there wa… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Every time I run a video in Youtube, the video hesitates and
Every time I run a video in Youtube, the video hesitates and I have to wait for it to continue. No matter which video I am running.… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I have a new Dell computer and want to install my print server
I have a new Dell computer and want to install my print server G321, but no longer have the disk. How can I download this please?… read more
Sunnyg2002
Sunnyg2002
1 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x