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When I open a PDF, I get a message This application was

Customer Question
When I open a...

When I open a PDF , I get a message This application was unable to start correctly (OX2ooooo22). Click Ok to close . How do you fix this error?

Technician's Assistant: When could you last open your PDF file?

A minute ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Submitted: 7 months ago.Category: Software
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Answered in 1 minute by:
11/27/2017
Software technician: ChrisC, Computer Enthusiast replied 7 months ago
ChrisC
ChrisC, Computer Enthusiast
Category: Software
Satisfied Customers: 2,486
Experience: 15 years as a professional computer technician.
Verified

Hi, my name is Chris!

What version of Windows are you running?

Also, what application are you using to open PDFs?

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Software technician: ChrisC, Computer Enthusiast replied 7 months ago

Are you still with me?

You can reply back via the box below.

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Customer reply replied 7 months ago
windows 10 . Acobat Reader DC
Software technician: ChrisC, Computer Enthusiast replied 7 months ago

I see.

At this point, have you done anything to troubleshoot the issue?

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Customer reply replied 7 months ago
Just restart my computer. IT works fine then the same message happens after a while.
Software technician: ChrisC, Computer Enthusiast replied 7 months ago

Since Acrobat Reader DC is a free program, I would advise that you uninstall and reinstall the program completely.

Are you familiar with how to do that?

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Software technician: ChrisC, Computer Enthusiast replied 7 months ago

How long has this issue been going on?

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Software technician: ChrisC, Computer Enthusiast replied 7 months ago

You seem to have stepped away from your computer, so I'll leave some more info for you.

If after uninstalling and reinstalling Acrobat you experience the same issue, then I'd recommend trying again and uninstalling the program with Revo Uninstaller. It's a specially designed uninstaller that makes sure to remove all traces of the application, which the usual Windows uninstaller does not. This allows you to get a truly fresh start.

You can get Revo from the following link:

https://www.revouninstaller.com/revo_uninstaller_free_download.html?gclid=EAIaIQobChMI18man8fd1wIVgmZ-Ch378w3VEAAYASAAEgIS7PD_BwE

Alternatively, if you'd like to try a different PDF viewer, then I'd recommend FoxIt, which you can download from here:

https://www.foxitsoftware.com/pdf-reader/

If you have any other questions on this, just let me know.

NOTE: Before leaving this page, please use the rating box at the top of the page to rate the answer at least 3 STARS/OK SERVICE or better so that I receive credit for assisting you. Just click to rate.

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