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I’m trying to import photos from my iPhone and get a message…

Customer Question
I’m trying to import...

I’m trying to import photos from my iPhone and get a message ‘your system has run out of memory

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

Ios 11.1

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

1-2 attempts in past week. After 2-3 minutes get the spinning beach ball and have to shut down mac

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Same problem with iPad. I believe I upgraded latest iOS recently message says

Submitted: 4 months ago.Category: Software
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Answered in 4 minutes by:
11/27/2017
Software technician: Randy Computer Tech, Computer Support Specialist replied 4 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 10,385
Experience: Computer Technician
Verified
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?
You can reply to me here by typing in the box below please.
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Customer reply replied 4 months ago
Can we do this tomorrow am?
Is this an iMac problem or adobe Lightroom issue?
Software technician: Randy Computer Tech, Computer Support Specialist replied 4 months ago
tomorrow will be fine. I'm not sure which is the cause.
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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience: Computer Software Support specialist for more that 10 years

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