Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am having problems resetting a pass word Not computer wise…

Customer Question
I am having problems...

I am having problems resetting a pass word Not computer wise and old need help call (731) 2127-3429***@******.***

Technician's Assistant: What exactly are you having trouble accessing?

AOL Desktop

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 7 dell

Technician's Assistant: What have you tried so far with your Dell? Have you installed any updates recently?

Yes and took them out thinking that the previous Password ***** work It did not

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No just get me connected so I can continue to use AOL

Submitted: 7 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 4 hours by:
11/26/2017
Software technician: Donna French, Programmer replied 7 months ago
Donna French
Donna French, Programmer
Category: Software
Satisfied Customers: 69
Experience: IT Professional at That Computer Girl
Verified

Hi there, my name is ***** ***** I am one of the experts here on JustAnswer.com. Please give me a minute to review the details of your issue. Is there any other info that you’d like me to know before we move forward?

Ask Your Own Software Question
Software technician: Donna French, Programmer replied 7 months ago

I am not going to call you since it is so late here now but please let me know tomorrow if you still need help resetting your AOL password. I'll be in & out from answering questions all day tomorrow so please be patient.

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
My desktop computer screen says my system is blocked. Sounds
My desktop computer screen says my system is blocked. Sounds like a scam the number on screen says call 1-***-***-**** is this correct? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I have 5 notifications with Del backup and notifications
I have 5 notifications with Del backup and notifications that needs to be installed for this new version of windows. How do I install? … read more
Cris
Cris
60 satisfied customers
I did a Windows 10 update and my computer went screwy. Must
I did a Windows 10 update and my computer went screwy. Must have been a virus. Anyway, AOL had me change my user name and password. Now I've lost all my messages and contacts. Can I go back to my orig… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Older dell comp of my moms asks for her pass word but she
older dell comp of my moms asks for her pass word but she cant remimber it i know it is 11 years old but she only plays games she loves it but i cant sign in to it should i just get a new comp … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
I attempted to sign in to account and AOL would not let me.
I attempted to sign in to account and AOL would not let me. they said I had to sign up for a new account ( which I begrudgingly did and ALL the Contacts & emails in my box are GONE … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am trying to set up a new Dell 2-1 7000 series. It is
I am trying to set up a new Dell 2-1 7000 series. It is asking for a code number that is tagged to my email address. How do I get that ? … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Cannot sing in after shut down. Needs password which I
Cannot sing in after shut down. Needs password ***** I forgot … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I don't know. I ad geek squad here 2 days ago. could not
I don't know. I ad geek squad here 2 days ago. could not remember my password. He called y'all. After 8 - 10 minutes y'all answered and connected him to a tech. I think he was then passed to another s… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Aol sign in woint take my pass word. Today but just my pass
aol sign in woint take my pass word JA: When did you last reset your username and password? Customer: today but just my pass word JA: Have you installed any updates recently? Customer: no JA: Anything… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have just put Norton Anti virus on my computer.When I go
I have just put Norton Anti virus on my computer.When I go to my Gmailit instantly,it goes to Google and asked for my e mailaddress.when i type that on it asks for my pass word and I do not have one.C… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,335 satisfied customers
Lost my password. Iset it several times in last few days the
iset it several times in last few days the old pass word comes up wan … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Need to put my email and pass word in my server, one hour
I merged from Verizon to aol as my carrier maintaining my version name only changing my pass word … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
775 satisfied customers
I am having trouble using my pass word for Telus 1039 for
I am having trouble using my pass word for Telus 1039 for wi-fi … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I moved photoshop from my old computer to a new computer but
I moved photoshop from my old computer to a new computer but the signin info did not transfer. I also have forgot pass word and the info doesn't get to where the pass word is reset … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
When I try t ostart aol 9.8 get msg your aol software has
when I try t ostart aol 9.8 get msg your aol software has encountered a problem. Has been fine for months- ran malware check nothing. Running windows 8.1… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
WINDOWS 7 HOME EDITION HAS LOCKED ME OUT IT SAYS MY PASSWORD
WINDOWS 7 HOME EDITION HAS LOCKED ME OUT IT SAYS MY PASSWORD ***** ***** GOOD I AM TOLD TO USE A PASSWORD ***** THAT DOESNT EXIST NO DESK TOP JUST THE OPENING PASSWORD *****… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
my computer went into safe mode a couple of days ago so i talked
my computer went into safe mode a couple of days ago so i talked to teck support and they repaired the problem. my question is do you recognize the company name P C Help Services, I thought i was talk… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
AOL and CDP1 problem. This has been addressed many times,
AOL and CDP1 problem. This has been addressed many times, but not resolved. I was sent to HP, but they wanted $150 to fix this so called Trojan Virus. I can't find any virus program that can find this… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x