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Skype crashes immediately upon launch. I have never used it.

Customer Question
Skype crashes immediately upon...

Skype crashes immediately upon launch. I have never used it. I run WIndows 10. Whats up?

Technician's Assistant: When did you last update Skype?

Never used used at all

Technician's Assistant: What have you tried so far with your Skype?

Just opening the app

Submitted: 7 months ago.Category: Software
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Answered in 5 minutes by:
11/25/2017
Software technician: John, Software Support Specialist replied 7 months ago
John
John, Software Support Specialist
Category: Software
Satisfied Customers: 5,924
Experience: I have been in this industry for more that 7 years. I do mainly installing, configuring and troubleshooting of software issues.
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Hello and welcome to justanswer. My name is***** will be assisting you today.

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Customer reply replied 7 months ago
Great
Software technician: John, Software Support Specialist replied 7 months ago

Are you using the inbuilt version of skype in windows 10 or the desktop version ?

Are you getting any error message during the crash ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 7 months ago
Built in version and no error message. Immediate failure
Software technician: John, Software Support Specialist replied 7 months ago

OK first we can try to uninstall the inbuilt version and then install it from the app store.Are you using a microsoft account to sign in to windows 10?

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Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
Nothing will launch....already restarted
Software technician: John, Software Support Specialist replied 7 months ago

Do you mean its not just skype no other apps will launch too?

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Customer reply replied 7 months ago
Nothing will launch
Customer reply replied 7 months ago
Just tried yahoo mail and FB
Software technician: John, Software Support Specialist replied 7 months ago

Do you mean yahoo mail and FB in a web browser ?

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Software technician: John, Software Support Specialist replied 7 months ago

On which web browser did you try to access yahoo mail and FB also are you able to access any web pages in a web browser ?

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Customer reply replied 7 months ago
Ok, able to access yahoo mail. Appears that none of the built in apps will launch from the start page
Software technician: John, Software Support Specialist replied 7 months ago

All of it just crashes without any error message am i correct?

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Customer reply replied 7 months ago
Appears that Skype is down all the way
Software technician: John, Software Support Specialist replied 7 months ago

In that way i will give you the link to get desktop version of Skype which is more stable version.See if that is OK with you.

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Customer reply replied 7 months ago
Sure
Software technician: John, Software Support Specialist replied 7 months ago

Please click on this link to download skype : - Skype Download

Download and install it then check it and let me know.

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Customer reply replied 7 months ago
An hour to download????
Software technician: John, Software Support Specialist replied 7 months ago

Do you know your internet connection speed because 1hr is unusual.

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Customer reply replied 7 months ago
no but I will just let it run
Software technician: John, Software Support Specialist replied 7 months ago

Cancel that download

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Software technician: John, Software Support Specialist replied 7 months ago

Now try to download it from this link : - https://www.skype.com/en/get-skype/ click on Get skype for window and it will start the download.See if that one also is slow or not.

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Customer reply replied 7 months ago
This is the one that crashes
Software technician: John, Software Support Specialist replied 7 months ago

Do you mean you cannot open it to download ?

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Customer reply replied 7 months ago
I’m done. Thanks anyway
Software technician: John, Software Support Specialist replied 7 months ago

Do you mean its downloaded and installed ?

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Customer reply replied 7 months ago
Once again, the built in already loaded version will not launch. The link you sent is running too slow. I'll just leave it alone. THanks for your help
Software technician: John, Software Support Specialist replied 7 months ago

I wasn't clear that is why i asked.

If you do not have any further questions please rate me using the rating options (stars) on the top of this page, select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,

John

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