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I cannot log on to my Microsoft account to change the

Customer Question
I cannot log on...

I cannot log on to my Microsoft account to change the payment source method

Technician's Assistant: What exactly are you having trouble accessing?

Account and billing

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I don't know

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

For quite some time.. I have tried to call Microsoft and talk to a live account person

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Yes My credit card was stolen and I had to cancel it so Microsoft will have to make charges on a new different credit card which I now have

Submitted: 7 months ago.Category: Software
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Answered in 9 minutes by:
11/25/2017
Software technician: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Software
Satisfied Customers: 3,347
Experience: 12 years in operations at a large law firm supporting both retail and specialty applications.
Verified

Hi My name is***** you for your question and the opportunity to assist.

Can you tell me the e-mail address you are using for your Microsoft account?

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Category: Software
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Computer Support Specialist

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