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Is elements supported om win 10? Don't remember. but it was…

Customer Question
Is elements supported om...

Is elements supported om win 10?

Technician's Assistant: When did you last update Elements?

Don't remember. but it was working a couple of months ago.

Technician's Assistant: What have you tried so far with your Elements?

Am a long time user and as I said it stopped . That was after some repair by BB. I can open a picture, but all of the dropdowns show a vertical blank rectangle..

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I cannot tell what the version is because "help" is one of those blank rectangles.

Submitted: 8 months ago.Category: Software
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Answered in 14 minutes by:
11/24/2017
Software technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
It just started this month. I have version 1703 of Win 10, build 15067. 726. I can't give you the build of Elements 11 that I have because that is on one of the dropdowns that are just blank rectangles, but as I said it was working.
G
Customer reply replied 8 months ago
Don't want to connect. Is there recent download for Elements 11 that caused this problem?
Software technician: Kris Rodgers, IT Manager replied 8 months ago

What version of elements is this?

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Customer reply replied 8 months ago
The version is 11.0 and the control panel says the installation was 11/17/2017, but the problem started before then. To restate the problem, photos can be opened but the dropdowns, like "enhance" or "help" are all blank vertical rectangles.
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Do you know your screen res and .net version?

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Customer reply replied 7 months ago
The screen resolution is 1680x1050. Elements 11 has been installed for 4 years and the screen resolution has not been changed and I never has this problem. Did you look at the screen shot?Don't know what you mean by .net version.
Software technician: Kris Rodgers, IT Manager replied 7 months ago

Yep - can you check the version of .NET in the control panel programs list?

Have you tired a repair?

I can connect and do all this for you If you like.

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