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Can not log into my computer. I moved my computer to another…

Customer Question
Can not log into...

Can not log into my computer

Technician's Assistant: What exactly are you having trouble accessing?

I moved my computer to another room and i have a password ***** I have typed in and now I do not remember the password ***** log into computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP computer

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About a month ago moved computer to another room and plugged everything up and it is asking me for the password ***** haenot bother with it angain until today

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thats all

Submitted: 7 months ago.Category: Software
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 18 minutes by:
11/23/2017
Software technician: Richard, Software Specialist replied 7 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,232
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of windows you are using please?

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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