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Purchased hallmark 2018 Have Used car studio for more than…

Customer Question
Purchased hallmark 2018...

Purchased hallmark 2018 Have Used car studio for more than 12 years When 18 was installed event planer was transferred from 13 to 18 The address book in 13 was erased but not transfers to 18 I have lost 10 years of family information CAN THIS BE RETRIEVED?

Technician's Assistant: How much experience do you have with this particular machine?

HAVE BEEN USING COMPUTERS SINCE 1975

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

HP Pavilion windows 10

Technician's Assistant: When did you purchase your HP? What troubleshooting have you tried?

2 yrs ago Searched for CVS files found files from 2012

Submitted: 7 months ago.Category: Software
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Answered in 34 minutes by:
11/21/2017
Software technician: Kris Rodgers, IT Manager replied 7 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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