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I recently signed up and paid for Adobe Acrobat, but

Customer Question
I recently signed up...

I recently signed up and paid for Adobe Acrobat, but whenever I try to use it I am advised that I.D. and password ***** not match or I just can't get in. Help.

Technician's Assistant: When did you last reset your username and password?

10 minutes ago.

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

I purchased my computer last summer.

Submitted: 8 months ago.Category: Software
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Answered in 1 minute by:
11/20/2017
Software technician: Mr.Med, software engineer replied 8 months ago
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,209
Experience: if you have any questions about softwares please contact me
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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Software technician: Mr.Med, software engineer replied 8 months ago

I'm sorry about the issue, please follow the steps below :

  1. Please go to : https://secure.echosign.com/public/login Click the I forgot my password link in the Sign In To Your Account box.
  2. Enter the email address that you use to log in to your account.
  3. Click Submit, and you will receive an email from Adobe Sign.
  4. Set your new password ***** the link provided in the email and then log in with your new password.

Let me know the results

Thank you

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