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I for the past few weeks I can't Skype with many of my

Customer Question
Second opinion] I for...

Second opinion] I for the past few weeks I can't Skype with many of my patients. I am a psychiatrist who depends upon Skype when patients cannot come in.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

I have 2 MacBook Airs, and therefore a Mac operating system. I use a Safari system.

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

One MacBook Air is about 2-3 years old, and the one in my office is between one and 2 years old.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, except that I am not gifted at using my computers

Submitted: 8 months ago.Category: Software
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Answered in 2 hours by:
11/21/2017
Software technician: Tim, Sr. Engineer replied 8 months ago
Tim
Tim, Sr. Engineer
Category: Software
Satisfied Customers: 898
Experience: Sr. Systems and Network Engineer
Verified

Hi there, I'm Tim, SR-Systems and Network engineer, I've worked for Google, eBay, and DoD, and am ready to assist you as best as I can.

So neither mac book will work with skype? Does the program launch? Just no video?

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