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I am having problems converting documents to Microsoft Word.

Customer Question
I am having problems...

I am having problems converting documents to Microsoft Word. Under the new set of tools there is no option to convert to Word. It used to be that that option was the first option when you opened the page. I have paid for this service, what can I do to convert to Word?

Technician's Assistant: What kind of computer do you have?

It is a Gateway Tower, using Windows 7.

Technician's Assistant: Have you installed any updates recently?

Not to my knowledge. However I do know that Windows has had some updates.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No. It seems the problem is when I open the document the option to convert to Word is no longer there.

Submitted: 8 months ago.Category: Software
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Answered in 7 minutes by:
11/18/2017
Software technician: Shefin, Software Support Specialist replied 8 months ago
Shefin
Shefin, Software Support Specialist
Category: Software
Satisfied Customers: 6,625
Experience: Working as Tech support specialist with a world famous computer manufacturer
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the software you are using to convert the document to Word?

Have you tried converting it online using third party tools?

Thank you.

Shefin

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Customer reply replied 8 months ago
Adobe acrobat.
Software technician: Shefin, Software Support Specialist replied 8 months ago

Hi,

Make sure that you are not using the trial or free version. Check if the product is activated properly.

Can I access your computer remotely and check the issue?

Thank you.

Shefin

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Shefin
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Category: Software
Satisfied Customers: 6,625
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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