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Yesderday I renewed my subscription but it still does not…

Customer Question
Hi, yesderday I renewed...

Hi, yesderday I renewed my subscription but it still does not show on the scan page.

Technician's Assistant: What kind of computer do you have?

Intel 8.1

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not right now

Submitted: 8 months ago.Category: Software
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Answered in 7 hours by:
11/18/2017
Software technician: caraleneK, Software Engineer replied 7 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Sorry you having all this problems but what subscription have you renew ??

Waiting for your feedback to help you

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Customer reply replied 7 months ago
The McAfee web protection for $39.00. I got confirmation through my email.
Software technician: caraleneK, Software Engineer replied 7 months ago

Thanks for your feedback.

Usually it is right click the Mcafee shield and choose verify subscription.

If not there the install might be compromised so scan with the scanners mentioned here

they find anything you may need to reinstall Mcafee as per

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

Waiting for your feedback or a rating .

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