Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am running Win10 1607 and have recently had an IT guru…

I am running Win10...

I am running Win10 1607 and have recently had an IT guru working on my PC. She used Administrator:X:\windows\system32\ and now the PC will not run Win10. I am currently in CMD at X:\Sources> How do I get out of this and back to the installed version of Win10

Technician's Assistant: How much experience do you have with this particular machine?

I am not a trained IT guy but I have been using PCs since 1986 so I hope I have learnt a bit and I have been using this machine from new. The guru was trying to load Win10 1709 but the machine just will not accept it. The PC as a Lenovo unit and it runs Win 10 1607 no problem. Also, when the guru returned the PC yesterday it booted up perfectly and ran until 9.00pm last night no problem. System was then shut down and when restarted this morning I got a screen telling me to install Win10 but it failed

Technician's Assistant: When did you purchase your Lenovo? What troubleshooting have you tried?

About 3 years ago and it has plenty of RAM (8gb)and a new 1tb SSD drive. I cannot troubleshoot because I cannot get out of this Administrator thing

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No I do not think so untless you need more info

Show More
Show Less
Ask Your Own Software Question
Answered in 3 hours by:
11/18/2017
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,838
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

Just a moment while I review your question.

Thanks.

Ask Your Own Software Question

Since the computer is booting into drive X:, that sounds like the computer may be booting from a USB drive or CD/DVD disc. Please check the computer USB ports (some USB drives are very small) and also the CD/DVD drive (if one is installed) and remove any install media then try booting the computer again and let me know the result.

syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,838
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified
syseng and 87 other Software Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask syseng Your Own Question
syseng
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,838
7,838 Satisfied Customers
Experience: Microsoft & Cisco Certified, Linux, 20 years experience

syseng is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

745 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
Win10x64 BSOD 0x1. I had installed no software or drivers
Win10x64 BSOD 0x1. I had installed no software or drivers recently, Then using Win.iso media files on USB was able to do one Restore point. Got to Desktop but next restart got a BSOD 0xc0000225 from w… read more
Chris Baxter
Chris Baxter
28 satisfied customers
Windows will not boot all the way. It takes me to the win 10
windows will not boot all the way. It takes me to the win 10 desk top but there is no Icons and you can not click on anything because it just doesn't work. I have used all the microsoft tools and none… read more
Sheri
Sheri
Bachelor\u0027s Degree
582 satisfied customers
I'm running win10 v1703 build 15063.540. THe Windows Store
I'm running win10 v1703 build 15063.540. THe Windows Store does not load images. I must run microsoftaccounts.diagcab to correct, but this fix does not hold on subsequent restarts. The 'Live Provider'… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I need to install Photo Shop CS3 on a win7 64 bit machine,
i need to install Photo Shop CS3 on a win7 64 bit machine … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have downloaded Adobe Photo Deluxe v4.01 but it cannot fid
I have downloaded Adobe Photo Deluxe v4.01 but it cannot fid the install destination and therefore will not install. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I've just ordered a new computer. Windows 10 Home, 16GB of
I've just ordered a new computer. Windows 10 Home, 16GB of RAM, Intel Core i7-6700 quad core, 256GB SSD and 1TB 7200 RPM SATA 2nd hard drive. Will be used for the usual email, internet, MS Office (som… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Trying to do a full system recovery with recovery media on a
Trying to do a full system recovery with recovery media on a usb drive onto a new ssd drive. I got a message " A configuration change was requested to clear this computer TPM" I pressed F12 to clear i… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Buddy's computer, desktop Lenovo. He keeps doing the
Buddy's computer, desktop Lenovo. He keeps doing the same thing to his desktop and laptops, they lose their windows activation. Right now, I have his desktop and it takes 15 minutes to boot. It won't … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I am running Win 10 with all updates on a Dell PC with lots
I am running Win 10 with all updates on a Dell PC with lots of RAM etc. I just started getting the message "Critical error - Your start menu isn't working. We'll try to fix it the next time you sign i… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Windows 7 upgraded automatically last night - this morning
Windows 7 upgraded automatically last night - this morning computer just hangs at the screen which starts the user log in.… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I have upgraded from Win 7 x64 ultimate to win 10 x64 pro
I have upgraded from Win 7 x64 ultimate to win 10 x64 pro and now my Mozilla Firefox give the BSOD when I try to open it after booting up to win 10. Any suggestions what the problem is… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
Jason I have used your services in the past and was well pleased
Jason I have used your services in the past and was well pleased . I own a insurance business and we are being required to use certain computers and laptops that require a TPM chip . Tyey will pay for… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a desktop computer, that runs slower than I would like
I have a desktop computer, that runs slower than I would like and I am wondering if there is anything I can do or add to make it faster. I have windows 7 on this computer. Read more: http://www.justan… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
our vendor cant get the x230 anymore so we are trying a yoga
our vendor cant get the x230 anymore so we are trying a yoga s1 with a usb 3.0 ethernet adapter, to pxe boot from SCCM. We disabled secure boot and turned on legacy boot. We now have the PC LAN boot o… read more
A. Stevens
A. Stevens
66 satisfied customers
This is going to be lengthy. I want to provide all of the
This is going to be lengthy. I want to provide all of the information at once. I need you the best tech possible working on this, as I want it solved today. I greatly affects my business. There are 4 … read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
Studio 16 plus partially renders the video then freezes. The
Studio 16 plus partially renders the video then freezes. The computor is new with 8 G RAM and 1.5 T hard drive space. A message "The system is full" and requests I restart app occasionally appears.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Why in the world does MSoft (windows xp on my pc) allow me
Why in the world does MSoft (windows xp on my pc) allow me to DELETE a/any files in e.g., /WINDOWS/System32/ !??? On an older pc i have, with XP, I happen to have a DLL file name: hal.dll, but it was/… read more
Mark
Mark
High School or GED
640 satisfied customers
SKYPE problem Whenever I start up SKYPE I get the message
SKYPE problem Whenever I start up SKYPE I get the message “CHECK YOUR CONNECTION”. More importantly, whenever I try to ADD A NEW CONTACT this same message appears and I CANNOT ADD ANY NEW CONTACTS. Ba… read more
Jeremy
Jeremy
1,344 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x