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Need very specific direction to move lg e980 info and photos

Customer Question
to coumputer to prepare for...
need very specific direction to move lg e980 info and photos to coumputer to prepare for a new i phone tomorrow
JA: What kind of computer do you have?
Customer: dell
JA: Have you installed any updates recently?
Customer: do not know how to do that
JA: Anything else you want the Software Expert to know before I connect you?
Customer: have no idea i am less than zero tech savvy
Submitted: 27 days ago.Category: Software
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Answered in 11 minutes by:
11/18/2017
Software technician: Damian Costa, Computer Hardware Engineer replied 27 days ago
Damian Costa
Damian Costa, Computer Hardware Engineer
Category: Software
Satisfied Customers: 224
Experience: Owner at Total Service Computers
Verified

Hi...My name is ***** ***** a veteran technician expert with over 20yrs of experience...I have more questions first before we begin

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Software technician: Damian Costa, Computer Hardware Engineer replied 27 days ago

I can do this with you...but I would need to call you direct

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Customer reply replied 27 days ago
I tried you. Then got a page requiring g me to pay another $38 to gt an answer. Outrageous!
What kind of scam are you guys running?
Steve(###) ###-####
Software technician: Damian Costa, Computer Hardware Engineer replied 27 days ago

There is no scam...customer service handles incoming jobs

Turns them over to experts from all over the country (I being one of them...I am in California)

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Customer reply replied 27 days ago
then why send me to a page requiring another $38?
Customer reply replied 27 days ago
now it is $39 for nothing!
how do i reach a customer service rep on the phone?
Software technician: Damian Costa, Computer Hardware Engineer replied 27 days ago

I didn't send you there...that's an auto pop up from the company

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Software technician: Damian Costa, Computer Hardware Engineer replied 27 days ago

However if you do want to proceed with this fix...as it turns out...I would need to call you etc...which is the $39 any way

OR

I can opt out and let another Expert try to help you

let me know what you would like to do

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Customer reply replied 27 days ago
i do not know what an auto pop is or what to do with it, all i know your company wanted another $38 and now another $39 and i got nothing
what a scam!!!!!!!!!!!!!!!!!!!!!!
Customer reply replied 27 days ago
i have no such request!!!! stop billing me!!!!
go away you crooks
Software technician: Damian Costa, Computer Hardware Engineer replied 27 days ago

Would you like me to send you to customer service? (no charge)

OR

Call you and charge you accordingly (I am not sure what you are after)

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Software technician: Damian Costa, Computer Hardware Engineer replied 27 days ago

OR opt out and let another Expert take a shot?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 668
668 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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