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Endless problems resetting password. I can not find

Customer Question
Endless problems resetting password...

Endless problems resetting password. I can not find "password *****" page, altho Ive been instructed to go there with my code. Help please

Technician's Assistant: When did you last reset your username and password?

Months ago.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

IMac, OS 10.12.6

Technician's Assistant: When did you purchase your Apple? What troubleshooting have you tried?

1 1/2 years ago. Im trouble shooting with you. I just need the password ***** but can not access it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Connect me

Submitted: 8 months ago.Category: Software
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Answered in 1 hour by:
11/17/2017
Software technician: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Software
Satisfied Customers: 1,925
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Software technician: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

What password ***** you trying to reset? Is it an email? To a computer, phone, ipad, tablet etc?

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