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Yesterday, when I tried to scan something and attach it to…

Yesterday, when I tried...

Yesterday, when I tried to scan something and attach it to an e-mail, it wouldn't allow it anymore. the window said something of re-setting settings on outlook..

Technician's Assistant: How long has this been an issue?

Yesterday...

Technician's Assistant: Have you installed any updates recently?

Don't think so before the problem

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I'm not too computer savy; may need remote help...

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Answered in 2 hours by:
11/17/2017
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Software
Satisfied Customers: 6,152
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

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Please try to do it again and let me know the exact error message.

sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Software
Satisfied Customers: 6,152
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
Verified
sudipto_dutta and 87 other Software Specialists are ready to help you
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Customer reply replied 9 months ago
Scan to Email Error. The HP scan application is unable to open your email application and/ or cannot attach the scan to a new email. Please check your email configuration and try again.
Customer reply replied 9 months ago
Another issue i need handled is, when this issue was working, a copy of each document i did scan and send out via email shows up as an icon on my desktop! I don't want that to occur. Something in the settings? Also, As far as i know, i have free support till the end of this month, but I'm being asked to pay??
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sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Software
Satisfied Customers: 6,152
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