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I have a surface computer. I just clicked on the people tile…

Customer Question
I have a...

I have a surface computer. I just clicked on the people tile to look up a phone number and all my numbers are gone. When I click on it , it tells me to "get started" by... I've had surfaces for over 4 years so I don't need to get started, I need my phone numbers back.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

I think its a surface 2

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

Windows

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

About a year nand a half ago

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Like what?

Submitted: 8 months ago.Category: Software
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Answered in 6 hours by:
11/18/2017
Software technician: Jess M., Computer Support Specialist replied 8 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
Experience: Computer Software Support specialist for more that 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Is your surface running on Windows 8 or 10?
  2. Did you just click on the "People" icon on the tile and was this HOW you access your contacts before?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Category: Software
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775 Satisfied Customers
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