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I have been a Quark user for many years. I just moved to a…

I have been a...

I have been a Quark user for many years. I just moved to a new Dell XPS computer. I had a version of Quark on my own computer, and I did not move it over to the new one. Can I download Quark to my new computer? I think I was working with a 9 point something version. Unfortunately I don't have my Quark account info. My name is***** and my business is Brotherstone Publishers. The business address I was using at the time I bought Quark 9. was 9 N. Union Street, Elgin, IL 60123. The phone number was(###) ###-####

Technician's Assistant: Just to clarify, what's the exact model of your Dell? And what operating system are you running?

XPS 15. and I am using Window 10.

Technician's Assistant: Have you installed any updates recently?

Do you mean Quark updates?

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have not installed Quark updates. That's if.

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Answered in 16 minutes by:
11/16/2017
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
It's not something that is happening. Did you read my description? I have a new laptop and did not transfer my version of Quark over from the old laptop. I want to know if Quark will allow me to download the version I had onto my new computer.

In terms of licence, yes, that's OK.

You would also need to migrate the data file also.

Is the source Win 7 or win 10?

I notice your dest is win 10

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Customer reply replied 8 months ago
The date has already been transferred. I just need to get Quark on my new computer.

OK - did you purchase it online?

If so, sign in and reinstall the program, there will be a link in the online portal.

Then just point the install to the existing data.

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Customer reply replied 8 months ago
Okay. Thanks.

Any more questions, I wil leave this open, be glad to help you...

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified
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