Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I purchased winzip 22 a couple of days ago and am trying to…

Customer Question
I purchased winzip 22...

I purchased winzip 22 a couple of days ago and am trying to download it. It keeps offering me a free trial. I have a registration number and Ref number but it is requesting a password ***** I don't have yet.

Technician's Assistant: When did you last reset your username and password?

I haven't reset it. It's a new purchase although I did have a 30-day trial with winzip21, which ended about a month ago.

Technician's Assistant: Have you installed any updates recently?

It ended and i haven't done anything but purchase it.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just want to get it installed.

Submitted: 8 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Customer reply replied 8 months ago
i just paid for a subscription to win zip 22 and so don't need a free trial. I just want to download the files and start using them.
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
Let's get started.
Answered in 8 minutes by:
11/15/2017
Software technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Software Question
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Please let me know once you have accepted the secure remote assistance

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
My Microsoft Solitaire Collection just crashed and I cannot
Good morning, my Microsoft Solitaire Collection just crashed and I cannot open it. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I believe I have winzip disk tools and I don't have it
I believe I have winzip disk tools and I don't have it registered .I don't have a registration key. can you check and tell me what it is … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I HOPE SO! I PAID FOR WIN ZIP -$29.95 and I did not receive
I HOPE SO! I PAID FOR WIN ZIP -$29.95 and I did not receive anything to prove that I did .please check to see if I did! and the $7.95 item I wanted to buy will not let me sign in because IDO NOT HAVE … read more
Kris Rodgers
Kris Rodgers
IT Manager
4,548 satisfied customers
I just paid for and downloaded WinZip 22 and the program
Good Day , I just paid for and downloaded WinZip 22 and the program will not down load completely. it says contact the supplier for assistance. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I purchased WinZip in January of 2017, Order # 104 672 966.
I purchased WinZip in January of 2017, Order # 104 672 966. I was never able to get it installed so that it worked. I need WinZip in order to view large files. If i have to renew my subscription, I wi… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
High Pearl - I have a problem. Win Zip I bought it a while
Win Zip I bought it a while back. Went to use it. They said a Free Upgrade Available. So I downloaded it now they say I have pay to use It??? I shouldn't have to You said free and I already bought it.??? I'm sure I'm doing something wrong. … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My programe will not accept my registration code. Lenovo.
no olny that my winzip wil ept my registration code… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Purchased WINZIP Suite and WinZip malware protector on 7 Dec
Purchased WINZIP Suite and WinZip malware protector on 7 Dec 2015. Ref #s 84012309, 84012920, and 84013379. Products did not work as promised and my computers were corrupted by virus, etc. I am reques… read more
Expert
Expert
I've BEEN TRYING TO GET THE ANSWER TO MY QUESTION PAST
I've BEEN TRYING TO GET THE ANSWER TO MY QUESTION FOR THE PAST HOUR AND KEEPT GETTING A POP UP SCREEN FOR A TOUR OR SOMETHING ELSE. q: I TRYED TO DOWNLOAD SKYPE AND IT STALLS WITH MINUTE TO GO. I TRIE… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I subscribed with my Visa card & now I'm being told that
I subscribed with my Visa card & now I'm being told that there is an error with my purchase & I should contact support. Can you tell me what the problem is so I can correct it because I cannot receive… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Recently tried to install WinZip 19.5. It will not open. A
Recently tried to install WinZip 19.5. It will not open. A Microsoft Windows message appears saying WinZip has stopped working. No error codes, just this message. I have uninstalled and reinstalled. N… read more
RickBrown
RickBrown
Engineer
Vocational, Technical or Trade Scho
80 satisfied customers
I installed adobe 9 on my computer with no problem. But it
I installed adobe 9 on my computer with no problem. But it changed all my exe programs into adobe so i cant use them. It changed my copy of my income taxes, my ebay shortcut, my open office shortcut, … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I ordered Adobe Acrobat on order id 22797 But cannot download
I ordered Adobe Acrobat on order id 22797 But cannot download it because the download assistant keeps coming up saying "Sorry an error has occured" I have tried more than 20 times. Please is there an … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
HI I AM UPSET I JUST RECENTLY PURCHASED TWO COPIES OF WIN ZIP
HI I AM UPSET I JUST RECENTLY PURCHASED TWO COPIES OF WIN ZIP UNINTENTIONALLY ONLY WANTED ONE NOW I CANT EVEN GET ONE OF THEM TO WORK… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
Hi, I need help with the installatio of WinZip 17.5. I downloaded
Hi, I need help with the installatio of WinZip 17.5. I downloaded the program OK. But, I ran into a problem with the activation. My first attempt at activation resulted in an erroe trying to connect w… read more
jctservice
jctservice
Systems Administrator
191 satisfied customers
I have been a winzip user for several years. i recently got
I have been a winzip user for several years. i recently got a message that my winzip was out of date and i needed to upgrade, which i did; paid the fee and received an activation code. I just tried to… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
511 satisfied customers
I am having trouble installing win zip. When I register, I
I am having trouble installing win zip. When I register, I get this message: This activation code has already been used by someone else to register WinZip. Please make sure you entered the correct cod… read more
Bryan
Bryan
735 satisfied customers
I am getting an access violation (csrss.exe) that opens up
I am getting an access violation (csrss.exe) that opens up several files and beeps while it is doing it. If I hit CONTL/ALT/DEL IT stops the continual addition process, and I can stop the process. It … read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x