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My Family Tree maker won't connect with Ancestry. Telus. I
I try to go to the corner and connect but it doesn't … read more
Chris Baxter
Chris Baxter
CEO
Bachelor's Degree
91 satisfied customers
When I got the new 2017 version, it made a second version of
When I got the new 2017 version, it made a second version of my family Tree on Ancestry. I would assume that the second version is complete and I can cancel version (1) and keep version (2) on Ancestr… read more
David L
David L
Bachelor's Degree
5,326 satisfied customers
I have about five FTM files with similar names and a couple
I have about five FTM files with similar names and a couple of related folders. These were originally created by my cousin in a very early version of FTM. Then in 2007 (I think) we converted to that a… read more
caraleneK
caraleneK
Service Manager
1,886 satisfied customers
I bought the 2017 version which includes sync. I think it
I bought the 2017 version which includes sync. I think it downloaded but it will not sync. It says to go online to be able to sync. How is this procedure structured? Are there no instructions to be se… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,277 satisfied customers
Is Family Tree Maker Version 16 Compatible with Windows 10?
Is Family Tree Maker Version 16 Compatible with Windows 10? I can't get it to load. Gary Snyder … read more
Jins M. N.
Jins M. N.
Computer Hardware Engineer
Diplom
523 satisfied customers
I have Family Tree Maker version 12 and use Google Chrome. I
I have Family Tree Maker version 12 and use Google Chrome. I was able to connect to the internet until about a week ago. Now I can't get the internet on it, but I can get the internet for my emails th… read more
Jason Jones
Jason Jones
AAS Information Technology
11,345 satisfied customers
Running FTM 2017 test drive. In addition to not being able
running FTM***** In addition to not being able to sync, some photos are missing. Attempted to recover photo by selecting "add file to media folder" and 2017 stopped working and crashed. … read more
caraleneK
caraleneK
Service Manager
1,886 satisfied customers
My computer crashed and I had to have my data transferred to
My computer crashed and I had to have my data transferred to another computer. I downloaded my FTM software, but I can't transfer the recovered data to the FTM program. The data that I need does not h… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor's Degree
1,661 satisfied customers
I have lost ALL my information on FTM. Can you get it back
I have lost ALL my information on FTM. Can you get it back for me? I have over 12,000 names on Ancestry.com but none of them come up on FTM. I am really frustrated as I have spent over 25 years compil… read more
caraleneK
caraleneK
Service Manager
1,886 satisfied customers
I have Family Tree Maker 2011, 17th edition, can I upgrade?
I have Family Tree Maker 2011, 17th edition, can I upgrade ? … read more
Josh
Josh
It Support Specialist
Associate Degree
7,313 satisfied customers
I just got a sync error in family tree maker. It says t5hat
I just got a sync error in family tree maker. It says t5hat there was an error syncing with the online tree. i can restart the program and try again. I did no good. I can unlink the tree and start a n… read more
ChrisC
ChrisC
PC Technician
Associate Degree
1,361 satisfied customers
I am working with windows 10 and elements 14 and need to
I am working with windows 10 and elements 14 and need to create a photo page arrangements for my project. Specifically, I need to create a photo arrangement on a 8.5 x 11 sheet where I can drag photos… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,101 satisfied customers
I had an old version of Famil Tree maker No. 8 and now I have
I had an old version of Famil Tree maker No. 8 and now I have deluxe 12. I cannot get my files to load into the new version as they are all old. Now what do I do?… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
705 satisfied customers
My computer was running XP, Family Tree Maker 2012 ran just
My computer was running XP, Family Tree Maker 2012 ran just fine. Did a clean install of Windows 7. Reinstalled Family Treemaker 2012. We have three family tree files. Two of the three load and run ju… read more
Adam B.
Adam B.
Senior Microsoft Systems Consultant
Bachelor's Degree
78 satisfied customers
I ran your refresh and remove program and the program removed
I ran your refresh and remove program and the program removed nearly all of my apps. How do II restore them?… read more
cvd4311
cvd4311
Computer Analyst
Bachelor's Degree
840 satisfied customers
I currently have Family Tree Maker installed on my computer,
I currently have Family Tree Maker installed on my computer, and am thinking about Family Tree Maker 2012. Should I install it and do I need to take 2011 out? How do I do this, I do have information o… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,656 satisfied customers
Have family tree maker Version 11 my other computer went down,
Have family tree maker Version 11 my other computer went down, put on new computer that has windows 7 but will not read the files. and can not find the upgrade Family tree maker 5.0. Can you help with… read more
MikeW
MikeW
Owner/Operater Starlite Computers
Bachelor's Degree
262 satisfied customers
I Have Broderbund FTM Ver 11 installed. Book was printed
I Have Broderbund FTM Ver 11 installed. Book was printed out, but due to power failure files are corrupt and cannot be used.____I need a new up to date book printed using my FTM Ver 11 files which I h… read more
David L
David L
Bachelor's Degree
5,326 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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