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At one time I had the ability to ad dimensions on my adobe…

Customer Question
At one time I...

At one time I had the ability to ad dimensions on my adobe illustrator documents. Architectural symbols, etc. What happened to them? HELP!

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

In the last couple years. I now have the adobe suite monthly deal. I used that feature earlier this year?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I have a mac os x el Capitan operating system,

Submitted: 8 months ago.Category: Software
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Answered in 1 hour by:
11/14/2017
Software technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
I just noticed today. I haven’t been in my adobe account for a few weeks
Software technician: Kris Rodgers, IT Manager replied 8 months ago

Is this Windows or mac?

Thanks

Kris

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Customer reply replied 8 months ago
Mac - I have the adobe suite package. Adobe illustrator is the software in question. I want to know how to find the dimension tools for drawings- for architectural drawings.
Software technician: syseng, Systems Engineer replied 8 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,837
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

There are several ways to view dimensions such as through the use of plug-ins or scripts. If you have not installed either of those, then open Illustrator and do the following:

Click View and then Show Grid
Then click View and then click Show Rulers
Then click View and select Show Artboard Rulers

You should now be able to use the ruler tool to view and measure dimensions.

If this is not what you need please let me know and describe the dimension function you require in more detail.

Thanks,

David.

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Customer reply replied 8 months ago
What I am wanting to do is: say I have drawn a bird’s eye view of a kitchen- a series of boxes. I want to dimension the drawing like an architectural drawing. Show the dimensions on the actual drawing. So someone could build it. I used to be able to place arrows and dimensions...
Software technician: syseng, Systems Engineer replied 8 months ago

Ok thanks.

So which version of Illustrator are you using?

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Customer reply replied 8 months ago
2017.0.2 Release
Software technician: syseng, Systems Engineer replied 8 months ago

Installed and not the cloud version, correct?

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Customer reply replied 8 months ago
I pay for the cloud version now. So I down load and install...so I have missed something - feeling stupid..
Software technician: syseng, Systems Engineer replied 8 months ago

Ok thanks. It sounds like you may have installed a plug-in for the dimension tools. Do you recall doing that?

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Customer reply replied 8 months ago
I just found the problem! I am downloading it now! Thanks for your help in getting there!
Software technician: syseng, Systems Engineer replied 8 months ago

Excellent! Once you download and install it again please test to make sure it works correctly.

Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.

Thanks!

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Software technician: syseng, Systems Engineer replied 8 months ago

Hello,

Do you still need assistance?

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Software technician: syseng, Systems Engineer replied 8 months ago

Hello,

Do you still need assistance?

Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.

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