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I just had a chat with someone and they sent me to a screen…

Customer Question
I just had a...

I just had a chat with someone and they sent me to a screen to pay for help and I already pay for Secure. I am not getting my E-Mails, and I have Outlook

Technician's Assistant: What kind of computer do you have?

Hp

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 8 months ago.Category: Software
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Answered in 7 minutes by:
11/14/2017
Software technician: Kris Rodgers, IT Manager replied 8 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Several weeks...I have Outlook and have always used it now if I sign in to "FRONTIER Mail" I can get my E-Mails but not in Outlook which I am use to using
Customer reply replied 8 months ago
I already pay for Frontier Secure
Customer reply replied 8 months ago
I also get my E-Mail on my cell phone
Software technician: hongkongpom, Computer Support Specialist replied 8 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Software
Satisfied Customers: 1,431
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hello there Frontier did a security change on May 1st which affects third party programs such as Outlook. To reconfigure Outlook to download your emails please click me for instructions.

For more information click me

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Software technician: Jins M. N., Computer Hardware Engineer replied 7 months ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Software
Satisfied Customers: 3,077
Experience: 12+ years experience. Expert in installing and problem fixing of softwares.
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. If my answers don’t work or if you are not satisfied, please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied.

Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.

Regards
Jins

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Jins M. N.
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