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I get the security alert as others here" identity of web…

Customer Question
I get the security...

I get the security alert as others here " identity of web site or the integrity of the connection cannot be verified. the name on the security certificate is invalid or does not match the name of the site. for me it only happens with Yahoo mail.

Technician's Assistant: When did you purchase your computer? What troubleshooting have you tried?

2011 purchased I ran malwarebytes and Microsoft security esentials

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am using windows 7

Submitted: 8 months ago.Category: Software
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Answered in 5 minutes by:
11/13/2017
Software technician: Viet - Computer Tech, Computer Support Specialist replied 8 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you mean your Yahoo email is currently not working on your computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 8 months ago
yahoo mail does work. but I get the security alert only while using yahoo mail
Software technician: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

What's your internet browser program, such as Internet Explorer, Firefox, Chrome, etc.?

Please type at the box below, then click on the Send button below to communicate with me. Thank you.

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Customer reply replied 8 months ago
internet explorer
Software technician: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

Is there issue with any other website?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 8 months ago
No thank you
Software technician: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.

Have you tried to delete temporary files in Internet Explorer and/or reset Internet Explorer?
How about with a small amount as shown for direct remote support?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,

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Customer reply replied 8 months ago
problem is only with yahoo mail
Software technician: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

In Internet Explorer, have you tried to clear cache and/or reset it?

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Software technician: Viet - Computer Tech, Computer Support Specialist replied 8 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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