Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I tried downloading Kaspersky total security and it got as…

Customer Question
Hi...I tried downloading Kaspersky...

Hi...I tried downloading Kaspersky total security and it got as far as asking for my credit card info but I cant see it on my apps

Technician's Assistant: What kind of computer do you have?

Asus not sure which number I checked my bank and the money was taken out but not sure why there isn't a download llink

Technician's Assistant: Have you installed any updates recently?

Yes today it is a brand new computer

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No thanks

Submitted: 8 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 2 minutes by:
11/9/2017
Software technician: Tech Ben, Information Systems Manager replied 8 months ago
Tech Ben
Tech Ben, Information Systems Manager
Category: Software
Satisfied Customers: 262
Experience: 15+ years of experience as an Information Systems Manager; responsible for overseeing computer and network systems, installation and maintenance, troubleshooting hardware and software issues, etc.
Verified

Thanks for choosing Just Answer.

I'm Kumar and I'll assist you today.

Can you please confirm if you are using Windows 7 or Windows 8 or 10? Where did you enter your credit card info? Can we have a quick remote session and check for any issues?

Thanks,

Kumar

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 775
775 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

775 satisfied customers

Computer Software Support specialist for more that 10 years

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

517 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

Kamil Anwar

Kamil Anwar

Software Specialist

514 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

IT Miro

IT Miro

Computer Scientist

511 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

187 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
You all Ben takeMoney I am a man my bank account and I don't
You all Ben takeMoney I am a man my bank account and I don't know why I don't believe you are for me to do that every month for five at bills at one time and make sure our phone number so I can talk t… read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I am getting a message cant install updates errow code # oxc
i am getting a message cant install updates errow code # oxc (###) ###-####… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I left my card number with you guys but my money won't be in
I left my card number with you guys but my money won't be in the bank till about lunch it tomorrow I was wondering if that would be okay and you would not be my order back please let me know something… read more
Chris Baxter
Chris Baxter
CEO
Bachelor\u0027s Degree
76 satisfied customers
Trying to retrieve money that is in draft side, l opened a
Trying to retrieve money that is in draft side, l opened a Paypal and want it to go there. I don't know what line to put to, cc sub.. then open , help they are checks and credit cards … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Why does the App Store need my Debit card info, and why does
Why does the App Store need my Debit card info, and why does it keep on saying it's declined. When I am trying to download a free game … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I just bought Kaspersky total service for three years on 5
hi. I just bought Kaspersky total service for three years on 5 computers . when I get to the page where I down load the product it just freezes up . how do I get it to down load. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I HAVE KASPERSKY BUT AM NOT SEEING THE SCREEN ICON SO THAT I
I HAVE KASPERSKY BUT AM NOT SEEING THE SCREEN ICON SO THAT I MAY CHECK THE INTEGRITY OF MY PC - REALLY UNSURE IF MY KASPERSKY IS FUNCTIONING OR SOMEHOW SWITCHED OFF … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
I'm trying to pay my overdrawn pay pal account I don't
I'm trying to pay my overdrawn pay pal account I don't understand why pay pal hasn't gone to my cr card when there was insufficient funds in cheque … read more
Kraig
Kraig
Broadcast Engineer
Diploma (Honors)
424 satisfied customers
I just received a phone message that my data has been
I just received a phone message that my data has been breached and I should contact you. I don't know if this is true because everything seems to be OK. Kaspersky says it is protecting the computer. C… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I need help with my Kas renewal. PC. Just Kaspersku. I
I received an order confirmation and the charge for $99.99 appears on my credit card bill. I spoke to a woman at Kas last week and she totally screwed up my compuster… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,343 satisfied customers
Funds have been taken from my checking account from
Funds have been taken from my checking account from Kaspersky without my authorization. … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I can't find the correct information to download my new
I can't find the correct information to download my new Total Security Kaspersky. I have used Kaspersky for 3-4years I am not purchasing through computer, just purchased today … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I bought mcafee total protectiom n on jan 11 I still 't have
I bought mcafee total protectiom n on jan 11 I still don't have the program downloaded I don't know how They have taken the money out of my bank please help… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
187 satisfied customers
I have been a member and buy gems $100. at a time all the
i have been a long member and buy gems $100. at a time all the time.. i tried to buy today and they said there was a problem with my credit card there is always money to cover my buy. even checked the… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I purchased Kaspersky Internet Security on line and have checked
I purchased Kaspersky Internet Security on line and have checked the bank account to verify the money has been taken out of the account but I have not received an activation code or any other info fro… read more
Cris
Cris
60 satisfied customers
this is for a computer tech or expert that has good knowledge
this is for a computer tech or expert that has good knowledge on anti-virus with identity theft protection downloads/software for computers ? to make a long story short, a week ago my wife clicked on … read more
Alex
Alex
Sr. Software Engineer
Bachelor\u0027s Degree
332 satisfied customers
I was loading a kaspersky internet security 2012 and it failed.
I was loading a kaspersky internet security 2012 and it failed. I put in my credit card info, but now it's asking me to put in an activation code to start again, but I have already paid.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I purchased the Kaspersky Pure total security and tried to
I purchased the Kaspersky Pure total security and tried to download it as directed. Something interfered. How do I download the program for Windows 7 and the Kaspersky Pure9.1.0.124EN.exe. I cleared m… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x