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I bought a 2year subscription and made a mistake

Customer Question
I bought a 2year...

I bought a 2year subscription and made a mistake downloading

Technician's Assistant: What kind of computer do you have?

A laptop toshiba

Technician's Assistant: Have you installed any updates recently?

I loaded the 30 day free trial to keep my security

Technician's Assistant: After your first paid question, we offer a week's free trial membership when you can ask as many questions as you like.

Can you send me a new code and help me with installing as I'm not to computer literate

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No I just want to install my 2 year subscription

Submitted: 9 months ago.Category: Software
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Answered in 32 minutes by:
11/9/2017
Software technician: Viet - Computer Tech, Computer Support Specialist replied 9 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 41,168
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What's the name of the security software you've bought? When did you buy it? Do you have the receipt and/or the email order confirmation?
Please reply at the box below. Thank you,

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Software technician: Viet - Computer Tech, Computer Support Specialist replied 9 months ago

Does your computer have Windows XP, Vista, or 7 or 8 or 10?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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Category: Software
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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