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I cannot open videos at top & bottom. This in Xbox as trial.

Customer Question
I cannot open videos...

I cannot open videos at top & bottom. This in Xbox as trial.

Technician's Assistant: What kind of computer do you have?

Dell

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Computer has just been cleaned.

Submitted: 10 months ago.Category: Software
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Answered in 35 minutes by:
10/5/2017
Software technician: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Software
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Software technician: Aparna Indresh,
 replied 10 months ago

Could you please tell me if you are getting any error code on the screen?

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