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I already have Kaspersky total security but it does not do…

Customer Question
I already have Kaspersky...

I already have Kaspersky total security but it does not do the scan. I have also tried downloading the program again but it does notwork?

Technician's Assistant: What kind of computer do you have?

I have a tosihba laptop with windows 7

Technician's Assistant: Have you installed any updates recently?

I don't know

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No.I was trying to run a scan

Submitted: 10 months ago.Category: Software
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Answered in 5 minutes by:
10/5/2017
Software technician: Richard, Software Specialist replied 10 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

What exactly happens when you try to do a scan?

Please let me know

Thank you

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