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I have a Lenovo with windows 10. Bought for my wife so she…

Customer Question
I have a Lenovo...

I have a Lenovo with windows 10. Bought for my wife so she was set up as mngr. Bought her a new computer and would like to change mngr. how

Technician's Assistant: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?

Model 20428. Says Windows 8.

Technician's Assistant: Have you installed any updates recently?

I do not believe so. I went into the settings and tried to change mngr but could not figure out how to.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I think that's all.

Submitted: 10 months ago.Category: Software
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Answered in 1 minute by:
10/4/2017
Software technician: Michael Hannigan, IT Expert replied 10 months ago
Michael Hannigan
Michael Hannigan, IT Expert
Category: Software
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Field. MCSE, ICCP. Software Integration and Deployment Expert
Verified

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

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Software technician: Michael Hannigan, IT Expert replied 10 months ago

Can you please clarify what you mean by "mngr."?

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Customer reply replied 10 months ago
Manager
Software technician: Michael Hannigan, IT Expert replied 10 months ago

Are you referring to the Administrator account?

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Customer reply replied 10 months ago
I was led to believe the $5 would get me the answer. If you would please cancel the $5 charge.
Software technician: Michael Hannigan, IT Expert replied 10 months ago

I don't have access to billing. Please contact JustAnswer Support.

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Customer reply replied 10 months ago
Thank you. I believe L forgot to enter a piece of information so may not have a charge.
Software technician: syseng, Systems Engineer replied 10 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,938
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

If you need assistance changing her account to administrator account just let me know - I can help you to quickly make that change.

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Software technician: syseng, Systems Engineer replied 10 months ago

Hello,

Do you still need assistance?

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