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I just paid $70 to convert an excel doc to pdf. I find that…

Customer Question
I just paid $70...

I just paid $70 to convert an excel doc to pdf. I find that it is now two thirds blank pages. How do I avoid or correct this?

Technician's Assistant: What kind of computer do you have?

Windows 10 PC

Technician's Assistant: Have you installed any updates recently?

Just the "Pack"

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, just get rid of blank pages

Submitted: 7 months ago.Category: Software
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Answered in 8 minutes by:
10/4/2017
Software technician: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Software
Satisfied Customers: 1,125
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Software technician: UranIT, Network Administrator replied 7 months ago

Your payment for Remote Service has failed

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Software technician: Jason Jones, Computer Technician replied 7 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 18,710
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 7 months ago
please contact me at***@******.*** re my problem of blank pages when saving an xls to pdf
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Jess M.
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Category: Software
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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