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After downloading update for 2016 version (R14), the program…

Customer Question
After downloading update for...

After downloading update for 2016 version (R14), the program will not

Technician's Assistant: What kind of computer do you have?

Accept either user ID or password.

Technician's Assistant: Have you installed any updates recently?

Only the one recommended by quicken.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Have been attempting to find a way to use the program, but after 3 days have been unable.

Submitted: 10 months ago.Category: Software
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Answered in 2 hours by:
10/4/2017
Software technician: syseng, Systems Engineer replied 10 months ago
syseng
syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,937
Experience: Microsoft & Cisco Certified, Linux, 20 years experience
Verified

Hello,

My name is David.

If the issue is that one step update is not working (accepting login credentials) for certain accounts, please follow the procedure at the link below to deactivate then reactivate all affected accounts to resolve the issue:

click here

Please let me know the result and if you need further assistance.

Thanks,

David.

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Software technician: syseng, Systems Engineer replied 10 months ago

Hello,

Do you still need assistance?

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syseng, Systems Engineer
Category: Software
Satisfied Customers: 7,937
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Experience: Microsoft & Cisco Certified, Linux, 20 years experience

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