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I have a problem opening my google acount. It say google…

Customer Question
I have a problem...

I have a problem opening my google acount

Technician's Assistant: What kind of computer do you have?

It say google cant verify if the account belongs to me

Technician's Assistant: Have you installed any updates recently?

I just change but my cell phone

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I just want to use my email ccount

Submitted: 10 months ago.Category: Software
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Answered in 55 minutes by:
10/4/2017
Software technician: Chris L., Support Specialist replied 10 months ago
Chris L.
Chris L., Support Specialist
Category: Software
Satisfied Customers: 5,846
Experience: Certified Software expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you.

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Software technician: Chris L., Support Specialist replied 10 months ago

Did you have 2 step verification enabled on your google account so you would get a text when you log in? Or is your password ***** working and you are unable to reset because you got a new phone?

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Jess M.

Computer Support Specialist

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