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I would like to install McAfee in my computor Optmum said it…

Customer Question
I would like to...

I would like to install McAfee in my computor Optmum said it was free

Technician's Assistant: How much experience do you have with this particular machine?

Two years

Technician's Assistant: Have you installed any updates recently?

No but someone installed a virus

Submitted: 10 months ago.Category: Software
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Answered in 1 minute by:
10/4/2017
Software technician: Viet - Computer Tech, Computer Support Specialist replied 10 months ago
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Software
Satisfied Customers: 41,168
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have internet service with Optimum?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Software technician: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 10 months ago
with optimum Im sorry but i have to find my windows disc my computor said 8 let me check and contact you tomorrow
Software technician: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Don't worry about it for now. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

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Customer reply replied 10 months ago
computor Toshiba Satellite C55-A I will be available 10 am tomorrow how can you contact me? IS THE $39.a fee if you fix the virus in my computor?
Software technician: Viet - Computer Tech, Computer Support Specialist replied 10 months ago

Are you available now? yes, we guarantee our service. Please reply at the box below. Thank you.

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