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Is my phone, my google account is locked for 24 hours and i…

Customer Question
Is my phone, my...

Is my phone, my google account is locked for 24 hours and i cant access my phone at all

Technician's Assistant: Have you contacted anyone about your account?

No, i ended up here when i couldnt find any working "how-to's" its with my google account so i figured google support would know something

Technician's Assistant: Have you installed any updates recently?

I tried to update to the latest android one

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can you do anything about it or point me in the right direction

Submitted: 10 months ago.Category: Software
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Answered in 7 hours by:
10/3/2017
Software technician: caraleneK, Software Engineer replied 10 months ago
caraleneK
caraleneK, Software Engineer
Category: Software
Satisfied Customers: 820
Experience: You one stop software Engineer
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I suggest that you actually turn off the device for a minimum of 24 hours, as some apps may try to "dial home", and further extend the lockout

If you do not know your log in credentials:--

Go to https://accounts.google.com/signin/recovery (if not already done so); follow the steps; submit to Google

Waiting for your feedback or a rating

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Software technician: caraleneK, Software Engineer replied 10 months ago

Hello hope you well today just follow-up to see if you need more help on this problem

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