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Purchased norton protection 11/2016, Order Number NP

Customer Question
Purchased norton protection 11/2016...

Purchased norton protection 11/2016, Order Number NP(###) ###-#### Serial #WQVRKXG8FHFP, which expires on 1/16/19. Unfortunately it appears that I have deleted it from my system. Can you restore it: Joan L. Mester

Technician's Assistant: What kind of computer do you have?

HP Windows 7

Technician's Assistant: Have you installed any updates recently?

Yes- today

Submitted: 7 months ago.Category: Software
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Answered in 5 minutes by:
10/2/2017
Software technician: Rachel-Mod, Moderator replied 7 months ago
Rachel-Mod
Rachel-Mod, Moderator
Category: Software
Satisfied Customers: 6
Experience: Moderator
Verified
Hello,
I'm Rachel, and I’m a moderator for this topic. It looks like your question may have been meant for a different company.
We, JustAnswer, match people with questions to professionals with answers in areas like Health, Pets, Computers, Taxes, Cars, Financial, Legal, Home Improvement and more.
Oftentimes, the Experts can help with a question like yours or I would be happy to try to assist you in finding the web address of the company you are looking for if you can confirm that for me.
Please let me know if you want to continue or cancel your question and I'm happy to further assist you.
Thank you,
Rachel
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
I would like you to fix it.
Customer reply replied 7 months ago
Please fix it.
Software technician: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Software
Satisfied Customers: 1,122
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
May I connect to your computer securely to troubleshoot the issue directly? (connection is simple and secure)
Once connected, I can troubleshoot the problem and resolve it right on your screen

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Jess M.
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