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I bought Elements 15 and would just like to download the…

Customer Question
I bought Elements 15...

I bought Elements 15 and would just like to download the program. I have register, established a new password ***** -- all was rejected. I just want someone to walk be through the download. My number is(###) ###-####and the name is*****: When did you last reset your username and password?

About 30 minutes ago -- are a real person or a program?

Technician's Assistant: Yes, I'm a bot. I make the process of talking to the Software Expert more efficient and affordable by asking basic questions. Have you installed any updates recently?

No

Technician's Assistant: Unless you give a sliver of your skin for DNA analysis, how would I know you were human?

Please connect me to a tech

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just want to download the program I purchased

Submitted: 10 months ago.Category: Software
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Answered in 8 minutes by:
10/2/2017
Software technician: Mr.Med, software engineer replied 10 months ago
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,281
Experience: if you have any questions about softwares please contact me
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Software technician: Mr.Med, software engineer replied 10 months ago

I'm sorry about the issue, What OS are you running please? (Windows or Mac)?

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Software technician: Mr.Med, software engineer replied 10 months ago

Would you like me to set up a remote session, which will allow me to connect directly to your screen and assist you quickly with this issue?

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Software technician: Mr.Med, software engineer replied 10 months ago

Hi,

Do you still need help please?

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