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Someone has hacked into my son's ASUS Chromebook and

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Someone has hacked into...

Someone has hacked into my son's ASUS Chromebook and inserted a picture of Donald Trump as a profile picture that appears in the upper right hand corner of his GMAIL account and other pages. I contacted support (Case #*****) and conducted a Wash. However, the Trump picture icon continues to appear. I am unable to delete it from my sons profile. What can we do get rid of the Trump picture.

Technician's Assistant: Just to clarify, what's the exact model of your Asus? And what operating system are you running?

ASUS Chromebook 202 (S?) using Google's operating system.

Technician's Assistant: Have you installed any updates recently?

A couple of weeks ago.

Submitted: 10 months ago.Category: Software
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9/29/2017
Software technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Software
Satisfied Customers: 746
Experience: Network Engineer at USAF
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Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Software technician: Samuel NetEngineer, Computer Hardware Engineer replied 10 months ago

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