Software

Ask Software Development Questions and Get Answers ASAP

Ask a Computer Expert,
Get an Answer ASAP!

We have a Lenovo computer, new. My son has a blank box on…

Customer Question
We have a Lenovo...

We have a Lenovo computer, new. My son has a blank box on the screen that turned up. I updated the McAfee safeware, but maybe I need more virus protection? AND how do I get rid of this blank box on the screen?

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Legion Y520 Lenovo Windows

Technician's Assistant: Have you installed any updates recently?

No,

Submitted: 10 months ago.Category: Software
Show More
Show Less
Ask Your Own Software Question
Answered in 5 minutes by:
9/29/2017
Software technician: Richard, Software Specialist replied 10 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

Can you please remove the power cable from the computer then hold the power button for 60 seconds then release.

Then power it on and tell me how it then functions please

Ask Your Own Software Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a software technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
803 Satisfied Customers
Experience: Computer Software Support specialist for more that 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

803 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

543 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

526 satisfied customers

Certified Software expert with over 10 years experience.

Jins M. N.

Jins M. N.

Computer Hardware Engineer

523 satisfied customers

12+ years experience. Expert in installing and problem fixing of softwares.

IT Miro

IT Miro

Computer Scientist

513 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

Steve Herrod

Steve Herrod

Computer Support Specialist

220 satisfied customers

Familiar with a wide variety of software and experienced in user training/support

Byron

Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

< Previous | Next >

Related Software Questions
I cant get to the internet. this is a new computer with os
I cant get to the internet. this is a new computer with os windows 10. there was a trial mcafee protection that has expired. does windows defender take care of protection? doesn't windows 10 have prot… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I have an automatic renewal of anti virus software but have
I have an automatic renewal of anti virus software but have recently purchased a new computer and do not know how to get the new software package I have paid for. … read more
Moses C
Moses C
Bsc
818 satisfied customers
I have a Weather Station which transmit to my laptop which
I have a Weather Station which transmit to my laptop which in turn transmits to a web site which displays the resulting data. When my machine is put to / goes to Sleep should this continue or cease? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
After installing "Total Protection" my computer began to
after installing "Total Protection" my computer began to slow down more and more, each day. Now it takes forever to load up. … read more
Sheri
Sheri
Bachelor\u0027s Degree
683 satisfied customers
After Windows 10 desktop computer restarts automatically, it
After Windows 10 desktop computer restarts automatically, it gets stuck in the spinning circle loading. I am able to perform System Restore to 5/6/2018 Automatic Restore Point by power off the compute… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
When I click on my task bar there are a lots of programs
When I click on my task bar there are a lots of programs running and when I try to delete them more come up. I have run several scans and they all say I am protected. A message did pop up and say I mi… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
How do I play the wild card? Lenovo Legion Y520. Update to
How do you play the wild card in microsoft solitaire collection?… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I can't get my McAfee service to scan my computer for
I can't get my McAfee service to scan my computer for virus's. I think I just contracted one. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Bought at Wal-Mart Virus Protection and will work.
was out of town when my McAfee virus protection was dropped.… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I just purchased McAfee Antivirus to protect my brand new
Hello, I just purchased McAfee Antivirus to protect my brand new Lenovo computer. After providing all my payment information, your website said that my device is not compatible with your software. Why… read more
Cris
Cris
62 satisfied customers
Rebewed protection for 2 years but I got a notice today,
rebewed protection for 2 years but I got a notice today … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
My McAfee software says I am at risk for virus protection
My McAfee software says I am at risk for virus protection and fire wall. Last week I purchased McAfee LifeSafe (779VRN3BU2A6WHV} andthe computer says I am still not protected. Please help … read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
205 satisfied customers
Mike, we auto-renewed McAfee anti-virus in September, but
Hi Mike, we auto-renewed McAfee anti-virus in September, but our computer is telling us that we have no protection, that it has expired. … read more
Kamil Anwar
Kamil Anwar
Software Specialist
Bachelor's Degree
543 satisfied customers
I have McAfee full protection, yet I have a virus on
I have McAfee full protection, yet I have a virus on computer which has frozen the screen. I have run the full scan and McAfee says that my computer has no threats on it and is safe. But this virus is… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
i have picked up some kind of spyware or something on my laptop.
i have picked up some kind of spyware or something on my laptop. no matter what site im on i am bombarded wit popup ads, i am running mcafee antivirus but it has no effect on these popups. is there a … read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
205 satisfied customers
I am a paid-up customer, but my firewall and virus protection
I am a paid-up customer, but my firewall and virus protection is turned off. When I try to use the can button, nothing happens, and when I try the fix now button, I get the page with a McAfee order fo… read more
caraleneK
caraleneK
Service Manager
1,884 satisfied customers
I keep getting messages that my PC is at risk, that McAfee
I keep getting messages that my PC is at risk, that McAfee cant update and Firewall/anti spam is off. Yet when I check for security it says everything is secure. Can you confirm my PC is secure or if … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I find that perhaps after recently installing upgrades of Adobe
I find that perhaps after recently installing upgrades of Adobe or Java, or maybe through some other activity on my Windows 7 PC, that there now appears a NcAfee Security Scan Plus logo on my desktop.… read more
Byron
Byron
Computer Support Specialist
Bachelor's Degree
205 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x