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Each icon I'm trying to open gives me an erros message.

Customer Question
Each icon I'm trying...

Each icon I'm trying to open gives me an erros message.

Technician's Assistant: What programs and versions are you using?

Window10

Technician's Assistant: What is your ideal outcome? How can we solve this for you?

I'm not sure. Can it be the malware program blocking each of these sites?

Technician's Assistant: Anything else you want the programmer to know before I connect you?

This one of the major problem for now. Thanks

Submitted: 10 months ago.Category: Software
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Answered in 1 minute by:
9/27/2017
Software technician: Josh, Computer Enthusiast replied 10 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 22,253
Experience: Software expert
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Software technician: Josh, Computer Enthusiast replied 10 months ago

What does the error message say?

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Customer reply replied 10 months ago
The application was unable to start correctly (0xc0000005)
Software technician: Josh, Computer Enthusiast replied 10 months ago

Are you able to open Internet Explorer or the Edge browser?

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Software technician: Josh, Computer Enthusiast replied 10 months ago

Great! If you can send the remote assistance request again, I can take a look at the issue and fix it for you.

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Customer reply replied 10 months ago
I'm answering you from my phone. Please give me the website.
Software technician: Josh, Computer Enthusiast replied 10 months ago

Great! If you can send the remote assistance request again, I can take a look at the issue and fix it for you.

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Customer reply replied 10 months ago
I have truble getting to your site. It tells me the page is unavailable.
Software technician: Josh, Computer Enthusiast replied 10 months ago

If you are typing here then you are already on the site.

You will need to be on this site through your computer with an issue so please respond here on that computer

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Customer reply replied 10 months ago
sorry for taking so long.
Customer reply replied 10 months ago
Are you still there?
Software technician: Josh, Computer Enthusiast replied 10 months ago

Yes, are you on the computer talking to me now?

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Customer reply replied 10 months ago
yap
Customer reply replied 10 months ago
what do i need to do next?
Software technician: Josh, Computer Enthusiast replied 10 months ago

Awesome! Please send the remote assistance request again using the premium service option

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Customer reply replied 10 months ago
I'm not sure how do I do that. Sorry!!!
Software technician: Josh, Computer Enthusiast replied 10 months ago

Unfortunately, I am not able to send the request now since it failed initially on your end.

To send the request again, please call our customer service at 1-***-***-**** and ask that they send the request again for you because it failed originally.

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Customer reply replied 10 months ago
I did call and the person was not helpful at all.
Customer reply replied 10 months ago
Can someone else help if you are not aboe to do so?
Software technician: Josh, Computer Enthusiast replied 10 months ago

All experts will require that the remote assistance request is sent successfully before they can connect to your computer

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Customer reply replied 10 months ago
usually they thell me what to type and at the end I give them the password.
Software technician: Josh, Computer Enthusiast replied 10 months ago

Correct -- Unfortunately, you need to send the request so that we are paid for that service. Without the request, I cannot connect to your computer.

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Customer reply replied 10 months ago
Can you call me on the home phone and direct me on how to do that?
Software technician: Josh, Computer Enthusiast replied 10 months ago

You will need to call our customer service and they can help you send the remote assistance request due to the failed attempt.

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