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My computer person is out of the office today and I need…

Customer Question
Hello, my computer...

Hello, my computer person is out of the office today and I need help! Adobe is not responding when I an wanting to print my orders out today. I am using outlook. Thank you.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

If you can help me figure this out. I have a Dell computer approx. 2 yeaqrs old. I am using Microsoft outlook

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am trying to print attachments and the program is not responding. Thank you.

Submitted: 10 months ago.Category: Software
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Answered in 1 minute by:
9/27/2017
Software technician: Jason Jones, Computer Technician replied 10 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Software
Satisfied Customers: 19,476
Experience: 10+ years of work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Are you able to print anything else out besides those documents?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 10 months ago
My printer is working.
Customer reply replied 10 months ago
no
Customer reply replied 10 months ago
Do you work with Adobe?
Software technician: Josh, Computer Enthusiast replied 10 months ago
Josh
Josh, Computer Enthusiast
Category: Software
Satisfied Customers: 22,252
Experience: Software expert
Verified

Hi,

I can see that you requested a new expert.

How can I help you today?

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Customer reply replied 10 months ago
I am using a Dell computer. I am trying to print attachments from Microsoft outlook and the Adobe program is not responding and will not let me print
Software technician: Josh, Computer Enthusiast replied 10 months ago

Which operating system do you have?

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Customer reply replied 10 months ago
I am not sure
Customer reply replied 10 months ago
How can I tell?
Software technician: Josh, Computer Enthusiast replied 10 months ago

Are you talking to me on the computer?

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Software technician: Josh, Computer Enthusiast replied 10 months ago
Ask Your Own Software Question
Customer reply replied 10 months ago
windows 10 I think
Software technician: Josh, Computer Enthusiast replied 10 months ago

Click on the link and it will tell you the Operating system

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Customer reply replied 10 months ago
34;Adobe Reader" is not responding
Software technician: Josh, Computer Enthusiast replied 10 months ago

Please follow my steps...

Click here: http://whatsmyos.com/

What is your OS?

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Customer reply replied 10 months ago
windows 10
Software technician: Josh, Computer Enthusiast replied 10 months ago

Can I connect to your computer to fix the issue?

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Customer reply replied 10 months ago
No, thank you
Customer reply replied 10 months ago
any ideas for me?
Software technician: Josh, Computer Enthusiast replied 10 months ago

Click here: https://get.adobe.com/reader/

Click on Install Now then run the downloaded file

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Customer reply replied 10 months ago
Thank you, Josh.
Software technician: Josh, Computer Enthusiast replied 10 months ago

You're welcome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

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