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My hard drive was wiped out during a service and I am trying…

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Good morning. My hard...

Good morning. My hard drive was wiped out during a service and I am trying to install Family Tree Maker. My copy is an older version but did run under Win 10. I now have Win 7 which should be easier for installation. When I check the install disc, called Deluxe Edition, and click on the setup, I get a message this program will not work under your current configuration. It asked if I want the 32 or 64 version, most of my programs use the 64 version. Long story but hope you can help.

Technician's Assistant: Just to clarify, what's the make and model of your computer? What version of Windows are you running?

It is a gate way, not using Win 7, but will upgrade to 10 after I install programs.

Technician's Assistant: Have you installed any updates recently?

Not from Tree maker, all my programs were lost. I have installed many other programs in the past few days.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Nothing except how can I install Tree Maker

Submitted: 8 months ago.Category: Software
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Answered in 5 minutes by:
9/27/2017
Software technician: Martin, Network Engineer replied 8 months ago
Martin
Martin, Network Engineer
Category: Software
Satisfied Customers: 3,093
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming.
Verified

Hello and welcome.

Sorry to hear you're having trouble with your computer.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin

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