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I'm having issues with Canva. I cannot edit or upload my…

Customer Question
I'm having issues with...

I'm having issues with Canva. I cannot edit or upload my files. I emailed their support, but cannot find a phone number to contact them. Can you assist with my issue?

Technician's Assistant: Just to clarify, what email service provider are you using?

Not sure, I think AT&T

Technician's Assistant: Have you installed any updates recently?

No updates recently

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, I just need to be able to create a proposal today.

Submitted: 10 months ago.Category: Software
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Answered in 1 minute by:
9/26/2017
Software technician: Richard, Software Specialist replied 10 months ago
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 47,537
Experience: Over 15 year experience in Computers, Mobile devices and Networks
Verified

Hi there and welcome

what exactly happens when you try to uplload your file to the site?

Please let me know

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Customer reply replied 10 months ago
Can you be reached via phone?
Software technician: Richard, Software Specialist replied 10 months ago

yes though it is an additional service and additional cost.

Though it would be better for you if I connected to your computer and fixed it directly for you?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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