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I got an old gateway desktop I am trying to get working. It…

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I got an old gateway...
I got an old gateway desktop I am trying to get working. It powers on and the cd drives work. When the gateway screen appears after that I am getting a line up in the corner blinking? I put a brand new hard drive in and I got a brand new cd drive installed externally and it notices it in the bios. What could be wrong? I am trying to install windows 10 on it and have the cd for windows in it.
Submitted: 8 months ago.Category: Software
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Answered in 2 minutes by:
9/26/2017
Software technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Software
Satisfied Customers: 970
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Software technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

It sounds like the computer is not booting from the CD as you want it to.

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Software technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Have you set the CD-ROM to be first in the boot order in the BIOS?

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Customer reply replied 8 months ago
I tried the old and the new cd drives through boot priority through the bios.
Software technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Have you tried the Windows 10 CD on another computer to see if it boots?

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Customer reply replied 8 months ago
I use the windows 10 dvd on my liquid cooled and other laptops it works. This gateway is old Ricky has serial cables the wide old ones just so you know.
Software technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Does it have the necessary system requirements to support Windows 10?

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Customer reply replied 8 months ago
but like you said it seems as if its not noticing the disc? The dvd drives don't even read right away like you would expect. Cannot be my new disc drive its brand new.
Software technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Does the old Gateway have usb ports?

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Customer reply replied 8 months ago
It has 6 of them I believe.
Software technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Okay, two things I would recommend trying next:

First, try to temporarily disconnect your Hard Drive and see if the CD will boot.

Second, if that does not work, make a bootable Windows 10 USB flash drive and try to install using that.

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Customer reply replied 8 months ago
My friend tried a flash drive didn't work RIcky nothing came up
Software technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Did you try disconnecting the hard drive?

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Customer reply replied 8 months ago
Yeah I tried disconnecting it now and still a flashing line at the top left corner.
Software technician: Ricky Expert, Computer Hardware Engineer replied 8 months ago

Interesting. I'm sorry, I'm out of ideas on this one. I will go ahead and open your question up to another expert who may be able to better assist you. Thank you for your patience.

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Customer reply replied 8 months ago
Ok when will the next expert contact me?
Software technician: hongkongpom, Computer Support Specialist replied 8 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Software
Satisfied Customers: 1,390
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hi on the motherboard will be a round battery, probably a 2032.

With the computer turned off and unplugged from the power, carefully remove this battery.

I would then install a new one as they are as cheap as chips (pun intended)

Does that work please?

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Customer reply replied 8 months ago
I am not sure if that would work but I talked to an expert who says the problem is with the motherboard.
Software technician: hongkongpom, Computer Support Specialist replied 8 months ago

Yes I agree that it'll probably be the MB but the battery fix is very cheap and can also work. Anyone up to you.

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Customer reply replied 8 months ago
I got a brand new battery on msi gaming motherboard
Customer reply replied 8 months ago
I will let you know in about 10 minutes if it works
Software technician: hongkongpom, Computer Support Specialist replied 8 months ago

Cool, am standing by

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Customer reply replied 8 months ago
Ok hold on almost done I am hooking everything back up.
Customer reply replied 8 months ago
No nothing still a blinking cursor line
Customer reply replied 8 months ago
Thanks anyways.
Customer reply replied 8 months ago
I am not that good at computers lol. I am good but not that good.
Software technician: hongkongpom, Computer Support Specialist replied 8 months ago

You may surprise yourself!

Lots of good videos on YouTube click me

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Customer reply replied 8 months ago
I know the last expert had the screen say DMI update a success or something
Customer reply replied 8 months ago
What is DMI?
Customer reply replied 8 months ago
Thanks for all the information maybe one day I can replace capacitors.
Software technician: hongkongpom, Computer Support Specialist replied 8 months ago

That's to do with the BIOS on your motherboard click me

Try going into the BIOS on boot up and click to select the default configuration.

You can also try taking out one stick of RAM to see if it boots too.

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Customer reply replied 8 months ago
I am convinced the motherboard is bad.
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hongkongpom
hongkongpom, Computer Support Specialist
Category: Software
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