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Download failed due to I got busy and didn't see prompt.

Customer Question
Download failed due to...

Download failed due to I got busy and didn't see prompt. Clicked resume. But wontt download because it says "too many DL atttempts."

Technician's Assistant: What kind of computer do you have?

Surface pro 7

Technician's Assistant: Have you installed any updates recently?

Yes.. I show up to date

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

My program from last year isn't up till end of month. Yet, I'm takng advantage of specail bundled rate that ends Oct 2. Why am I paying for this extra overlap month?

Submitted: 10 months ago.Category: Software
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Answered in 4 minutes by:
9/25/2017
Software technician: Kamil Anwar, Software Specialist replied 10 months ago
Kamil Anwar
Kamil Anwar, Software Specialist
Category: Software
Satisfied Customers: 7,080
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 803
803 Satisfied Customers
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Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

803 satisfied customers

Computer Software Support specialist for more that 10 years

Kamil Anwar

Kamil Anwar

Software Specialist

7,080 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Chris L.

Support Specialist

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Certified Software expert with over 10 years experience.

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Jins M. N.

Computer Hardware Engineer

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12+ years experience. Expert in installing and problem fixing of softwares.

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IT Miro

Computer Scientist

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Bachelor's Degree in Information Technology, Microsoft Certified Professional

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Steve Herrod

Computer Support Specialist

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Familiar with a wide variety of software and experienced in user training/support

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Byron

Computer Support Specialist

205 satisfied customers

12 years in operations at a large law firm supporting both retail and specialty applications.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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