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I'm trying to video chat on a website but it doesn't seem to…

Customer Question
I'm trying to video...

I'm trying to video chat on a website but it doesn't seem to recognize the camera or mic built into my HP computer.

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

HP All-In-One desktop computer. Running Windows 10

Technician's Assistant: Have you installed any updates recently?

I installed the most current Adobe Flash Player edition even though it was supposed to be embedded into Chrome which is the operating system I use.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

That's it, I think.

Submitted: 10 months ago.Category: Software
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Answered in 1 minute by:
9/24/2017
Software technician: John, Software Support Specialist replied 10 months ago
John
John, Software Support Specialist
Category: Software
Satisfied Customers: 5,941
Experience: I have been in this industry for more that 7 years. I do mainly installing, configuring and troubleshooting of software issues.
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

Could you please let me know the website name that you are using for video chat also have you tried another web browser like Firefox ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Software technician: John, Software Support Specialist replied 10 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Software technician: John, Software Support Specialist replied 10 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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