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I was instructed by dust served to contact you. My phone is…

Customer Question
I was instructed by...

I was instructed by dust served to contact you. My phone is not receiving texts oo

Technician's Assistant: What kind of computer do you have?

Its my phone

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Dob

Submitted: 10 months ago.Category: Software
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Answered in 3 minutes by:
9/23/2017
Software technician: Kris Rodgers, IT Manager replied 10 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Software
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 10 months ago
Weeks
Software technician: Kris Rodgers, IT Manager replied 10 months ago

What's the make and model?

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Customer reply replied 10 months ago
Microsoft cortana
Customer reply replied 10 months ago
Are you there?
Software technician: Kris Rodgers, IT Manager replied 10 months ago

Yes can you tell me the actual model of the photo?

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Customer reply replied 10 months ago
Don't know what you mean
Software technician: Kris Rodgers, IT Manager replied 10 months ago

Is it a Samsung, Windows ?

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Customer reply replied 10 months ago
It is windows,don't know about Samsung,but sounds right.
Software technician: Kris Rodgers, IT Manager replied 10 months ago

Ok who is your carrier?

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Customer reply replied 10 months ago
T-Mobile
Software technician: Kris Rodgers, IT Manager replied 10 months ago

Have you called T-Mobile?

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Customer reply replied 10 months ago
Are you going to charge me if we disconnect?
Software technician: Kris Rodgers, IT Manager replied 10 months ago

Can you dial *#06# ***** the keypad and tell me the code?

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Customer reply replied 10 months ago
Again...are you charging me?
Software technician: Kris Rodgers, IT Manager replied 10 months ago

Yes, we are not a free service and you accepted these costs to start with

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Customer reply replied 10 months ago
$5?
Software technician: Kris Rodgers, IT Manager replied 10 months ago

No it's more than that. That's the deposit.

Do you want me to continue? You have been charged already.

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Customer reply replied 10 months ago
Just $5?ii want to disconnect
Customer reply replied 10 months ago
Hello...was it just $5?
Customer reply replied 10 months ago
You didn't help me. Anything more than $5 isn't acceptable. You do not have my permission.
Software technician: Kris Rodgers, IT Manager replied 10 months ago

These are the costs you agreed to.

I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####

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