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I am a Avast client and recently bought a newer laptop. I…

Customer Question
I am a Avast...

I am a Avast client and recently bought a newer laptop. I have under contract [order# *****] Internet security and Virus removal. I want to activate on the new computer.I have the original activation number. Help

Technician's Assistant: Just to clarify, what's the make and model of your laptop, and what operating system are you running?

Dell Latitide E 6500 and using windows 7 home premium

Technician's Assistant: Have you installed any updates recently?

Yes all that I am sent

Submitted: 11 months ago.Category: Software
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Answered in 2 minutes by:
9/23/2017
Software technician: Mr.Med, software engineer replied 11 months ago
Mr.Med
Mr.Med, software engineer
Category: Software
Satisfied Customers: 2,302
Experience: if you have any questions about softwares please contact me
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Software technician: Mr.Med, software engineer replied 11 months ago

If you are no longer using your Avast license on one PC, you can activate the license on another PC and use your Avast product for the remainder of the subscription period. However, you cannot use a single license simultaneously on more than one PC.

  • Uninstall Avast from the PC you no longer want to use your subscription on using the Windows Control Panel.
  • Log into your Avast Account and, in the Devices section, click the name of the PC you no longer want to use your subscription on.
  • In the information pane that appears, click the Settings button.
  • Click Delete from account, then click OK to confirm the deletion.
  • Install and activate the relevant product on the PC you now want to use your subscription on.

Let me know the results

Thank you

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Customer reply replied 11 months ago
I am not a computer whiz . can u just fix it for me?
Software technician: Mr.Med, software engineer replied 11 months ago

Sure, Did you uninstalled Avast from your old computer please?

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Software technician: Mr.Med, software engineer replied 11 months ago

Are you there ?

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Customer reply replied 11 months ago
This is total BS u want $5.00 tp talk and another $39 to fix. Please refund my $5.00
Customer reply replied 11 months ago
This is a Avast support issue and they should respond
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