Ask Software Development Questions and Get Answers ASAp
Hello, I can attempt to help you with this issue. What happened when you used the chkdsk utility?
And what steps did you take when you attempted a wipe of the system?
It should be that easy as it should recovery using the F8 button upon bootup. I am reviewing what you have stated above now.
Alright, can you tell me what exactly the F2 and F12 options are?
As they appear on your screen? Also, it sounds like so far your hard drive may have been faulty. If this was the case, you would indeed lose your recovery partition. Have you ran any tests that mentioned anything about a faulty hard drive?
Alright. When you let the system attempt to boot up normally, what errors do you see? Do you see the Windows screen at all?
OK does it show a hard drive listed under Main? It is usually listed as Primary Hard Drive, or something similar.
What about when you look under "Main"? And did you previously see the Windows boot screen at all?
A few things to note - I do not believe the Blackberry had another to do with the problem with your computer. There is a very small chance it may have contained a virus, but if the Blackberry is working correctly and has no power problems, it is unlikely to be the cause of this issue.
For Dell restore, you would want to begin tapping F8 -BEFORE- the Windows screen, almost as soon as the computer turns on. We aren't trying to get the Windows safe mode menu, there is an option through Dell to get a recovery menu, which does not directly involve Windows.
Try it without the shift, and just taping F8. What is the exact model of the Dell system?
When you say no Microsoft products run, can you elaborate slightly on that? It was saying you need to activate Windows?
What error do you get when trying to open word?
Is it possible for me to remote into this computer to see the errors myself?
OK great! Near the top of our conversation you should see a dialogue that mentions remote assistance. You can click this to allow a remote session and I will be able to log into your computer.
Please click and install the following program on the machine to allow me to connect remotely --
I believe you mentioned previously the computer would load Windows, you were just unable to open some of the applications?
Ahh alright, I was thinking it was because of the other problems with the Dell. Alright. Does the network show up at all? I was hoping to connect to see the extent of the problem when you say there are no running programs. Also, have you tried starting it with Safe Mode, with networking support?
Tap F8 when the computer is booting, I believe you said you were able to get into it that way before and the computer would turn on and go into Windows?
When you say everything works, are you able to connect to the internet?
Alright. Have you tried a different browser, such as Internet Explorer? It sounds like it is partially working. If we can get something that understands it is connected, we can install the remote connection and I can get it and get a better look.
I am wondering if there may be a hard drive issue. Do you hear any loud clicking that you didn't notice before?
Try this out and let me know what results it gives you --
To initialize the Dell PSA or ePSA diagnostics:
I apologize if you've done this already, but I'd like to see the results. As you accepted remote assistance, I can give you my phone number. I understand it is getting late, and I will be happy to continue working with you even if it is the next day. If I do not answer my cell phone, please leave a message and I'll get back with you as soon as possible. You can also send texts as well. There are no additional fees from my end to do this, and I will assist you with this situation to the best of my ability no matter how long it takes. It has been a few minutes since you've responded but I realize the hour. I will be happy to work with you tomorrow or anytime through the weekend, just let me know when is the best time! -- Harold
It is great to connect back with you. Can you try to press the Windows button and R, as you did previously, and instead type in iexplore
I want to see if internet explorer works properly. You can try to go to google.com if it comes up.
Alright great. It is odd there doesn't seem to be any internet connection. You said from the icons at the bottom right, it says it is connected to the internet?
Try to connect with both the ethernet cable, and wireless. If we can get you connected to the internet, I will be able to remote into the computer and attempt to repair it from there. That will be much easier to diagnose and resolve the issue.
Do you have the Windows key on a sticker on the computer?
If you push the windows key and R, type
then push enter. Then type...
And let me know what it says.
OK. Use the Windows button and R to get the run prompt, type
Push enter. Then type in --
netsh winsock reset
After you do that let me know what it says. Then you will restart the computer.
OK. Press only the Windows button, and type "cmd"
Do you see it say Command Prompt when you do this? If so, right click on it, and click Run as Administrator
You can also try pushing the Windows button and X, and see if that has an admin command prompt. If you only see command prompt, you can try right clicking on it and selecting Run as Administrator.
One more way to get administrative command prompt --
Push the Windows button, and R
Instead of just pushing enter-- hold down control and shift, and press enter while still holding control and shift.
Not a problem, speak with you soon!
Alright. I think it will be easier to push Windows and R, then type cmd, then press control, shift, and enter at the same time. Control+Shift+Enter should let cmd run in administrator mode.
Yes I would definitely like to log in. It should bring up the command prompt just like before, except it will be able to do administrative functions, such as the command we attempted before. It won't look any different.
So you'll type in cmd at the Run Prompt. Then while holding down the Control and Shift button, you push enter. This should open the cmd prompt, allowing you to do the netsh command we attempted earlier.
Alright great. Can you type going to a command prompt, and typing
Alright. What happened when you tried to run the ping command?
Open the command prompt again in administrative mode. Then type the following commands. We will try to redo your network settings.
ipconfig /releaseipconfig /allipconfig /flushdnsipconfig /renew
netsh int ip set dnsnetsh winsock reset
If you get any errors while doing this let me know. After you do this, restart. Do you have a phone that you could easily send me pictures with so I can see any errors you get while doing these commands? If not that is alright, you can update me as you are doing the commands.
Yes I will give it to you now.
Yessir. I just looked at them. I missed the call you just made, would you be able to call back?
A couple other things to try -
Go to the Run prompt, type services.msc
Locate DNS Client, double click it, then ensure it is running.
Locate Remote Procedure Call (RPC), double click it, ensure it is running (click on Start).
That should definitely work, as long as it isn't a hardware problem. I haven't seen anything directly showing what looks like a hardware issue, and there were no errors reported during the diagnostic test you ran last night, so from that it seems it is strictly a software issue. That should indeed be resolved by re-installation of the software.
Yes, your best bet would be to back up anything onto the USB drive. Don't forget documents or pictures. You could attempt repairing Windows with a new DVD, but that doesn't always work.
It was most likely a code for Office and when you put it in you shouldn't be getting those errors anymore (having to do with activation). Are you still seeing them? I can't think of anywhere else you'd enter that code.
OK no problem, it has been great working with you! If you would like to attempt any further troubleshooting, even if it's in a few days, or you get the DVD of Windows and have any questions about installation, I'll be more than happy to assist at no additional cost. Feel free to let me know at any time!